Claims Dispute Analyst

Dolphin Debit, a full-service ATM management company and subsidiary of Euronet Worldwide, is hiring a Claims Dispute Analyst to join our Spring, TX team.

In this role, you’ll investigate and resolve customer transaction and deposit disputes for our financial institution clients. You’ll review claim documentation, research ATM journal records, collaborate with clients on claim decisions, and ensure every dispute is resolved accurately and within Regulation E timelines.

You’ll also help build the processes and performance measures needed to track claims, maintain clear client communication, and strengthen the overall dispute-resolution function.

If you are analytical, detail-driven, and enjoy investigating transactions and solving financial discrepancies, we’d love to connect.

• Receive, validate, and process claim documentation from the financial institution.
• Identify disputed transactions for the financial institution as a member or non-member of the financial institution.
• Research transaction information regarding the claim received via ATM journal records and information from systems of record.
• Provide Financial institution with ATM journal information when requested regarding a claim.

• Collaborate with the financial institution to approve or deny the claim based on supporting documentation collected.

• Resolve claims withing the time guidelines establish for claim resolution.

• Report monthly KPI’s for claims processed, approved, and declined.

Requirements

• Bachelor’s degree and/or equivalent work experience preferred
• Must be self-motivated and deadline driven
• Strong organizational skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office and Excel

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Tuition Reimbursement
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.