Claims Division - Customer Service Representative 2

Job Title: Customer Service Representative 2
Location: Phoenix, AZ
Department: Business Operations | AZICA Claims Division

Job Description:

We are seeking a Customer Service Representative 2 to support the Claims Division in Phoenix, AZ. The ideal candidate will provide exceptional customer service while assisting injured workers, attorneys, paralegals, insurance carriers, and third-party administrators with claims records and documentation requests.

Key Responsibilities:

• Assist injured workers, attorneys, paralegals, insurance carriers, and third-party administrators with reviewing and printing claim files.
• Process records requests by verifying interested-party status and authorization to access records.
• Research claim records using databases, microfiche, and microfilm.
• Date-stamp and distribute incoming mail to the appropriate division or department.
• Create invoices for records requests, calculate fees, and collect payments.
• Follow up on outstanding payments by sending invoice copies and payment request letters.
• Update and maintain Claims Division databases.
• Participate in Arizona Management System (AMS) activities, daily huddles, and staff meetings.

Required Skills:

• Strong computer knowledge
• Experience using Google Suite, including Google Sheets
• Excellent customer service and communication skills
• Strong organizational and data-entry abilities

Preferred Skills:

• Call center experience

Work Location: Phoenix, AZ