Claims Examiner (Bodily Injury)

Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others. 

Join Carolina Casualty, where innovation meets purpose.

Carolina Casualty is a proud member of W. R. Berkley Corporation, one of the largest commercial lines insurers in the country. What sets us apart is not just our size, but how we work and who we are.

We specialize in liability, physical damage, cargo, and other insurance solutions for the commercial auto market, including trucking and public transportation industries that keep America moving. Our team tackles real, complex challenges for the people and businesses that make that possible every day.

At CCIC, we live by three simple truths:

Always do right. Integrity is not just a slogan. It guides every decision we make.

Everything counts; everyone matters. Every role, every voice, and every contribution help shape who we are as an organization.

Embrace innovation and act responsibly. We are willing to challenge the status quo while remaining thoughtful and committed to our people, customers, and partners.

If you are looking for a place where your work makes an impact, your ideas are valued, and doing the right thing is expected, we would love to meet you.

The company is an equal opportunity employer.

Carolina Casualty is looking for a talented Claims professional who will be responsible for the investigation, evaluation, disposition and settlement of bodily injury claims involving commercial automobile losses. This includes the investigation, determination and evaluation of coverage, liability and damages, risk transfer, and the timely setting of proper reserves. In addition, the Claims professional will control the insured’s exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements.

Key Functions will include but not be limited to:

• Oversee and resolve truck, bus, commercial auto and/or public transportation bodily injury pre-litigation claims involving unrepresented and represented claimants.
• Conduct a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss losses.
• Utilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim’s management process.
• Able to write concise reports and effectively communicate contractual issues, technical legal concepts and coverage application in easy to understand terms.
• Act timely upon emerging information to insure ongoing recognition of the financial exposure on losses within assigned exposure up to $100k as well as promptly communicate to management, if beyond the assigned level of exposure.
• Interpret related claims documentation.
• Initiate and oversee serious automobile accident investigations and rapid response
• Develop strategies and effective plans that drive claims to better results
• Accurately assess and resolve commercial auto insurance coverage issues, analyze facts and allegations in conjunction with all policy provisions, endorsements and amendments
• Draft declination, Reservation of Rights and other coverage letters
• Negotiate outstanding settlements
• Present case statuses/summaries in a clear, concise and understandable manner
• Documents and communicates all claim activities timely and effectively and in a manner, which supports the outcome of the claim file
• Experience with Self-Insured Retention (SIR) is a plus
• Experience with PIP claims is a plus. 

Qualifications:

• 3+ years of commercial auto claims adjusting experience
• Active Adjuster License required
• Excellent written and verbal communication skills
• Excellent organizational and analytical skills with high attention to detail
• Ability to work independently, managing time and resources to accomplish multiple tasks in a fast-paced, deadline-oriented environment
• Strong interpersonal and negotiation skills
• Experience with Self-Insured Retention (SIR) claims is a plus
• Experience with PIP claims is a plus

Education Requirement

• Bachelor’s degree