Claims Examiner

Claims Examiner - Life & Annuity

Do you desire to make a difference? Are you a flexible team player, a hard worker and a quick learner looking for a new opportunity where each day is different? Do you have past life and annuity experience and a strong customer service mindset? If so, this could be a great opportunity for you!

Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Claims Examiner, you will be responsible for reviewing files to gather current beneficiary information and other necessary documents needed to process the claim, and then process the claim according to system guidelines, contract language and state statutes. This will include reviewing policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents. You will have a strong focus on customer service, as you will be responsible for promptly and efficiently answering questions from our customers, as well as following up on outstanding issues. No two days are the same, so it's important to be adaptable and flexible as you will have other duties as assigned.

What It Takes to Join Our Team:

• Previous claims experience required.
• Previous life insurance and/or annuity experience preferred.
• Knowledge of annuities and IRS tax law as they apply to the claims process is preferred.
• Must have strong analytical and problem-solving skills.
• Experience in delivering exceptional customer service.
• Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Strong computer skills are required to quickly learn our multiple systems.
• Ability to work from our office in West Des Moines, Iowa.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!