Background Investigation, Calendar Management, Claims Management, Communication Skills, Customer Support/Service, Desktop PC, Detail Oriented, Insurance Claims, Internet Search, Investigative Reports, Leadership, LexisNexis, Litigation, Microsoft Access Database, Microsoft Product Family, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Professional License, Quality Assurance, Reporting Skills, Search Engines, Social Media, Surveillance, Team Player, Time Management, Training Program, Writing Skills
Rolling Meadows, Illinois
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview:
Our Desktop investigations range from locating your claimant or witnesses to complete background investigations. Our S.P.O.T. (Social Profiling Online Tracking) report provides a detailed snapshot including identification, address history, relatives, DMV (state dependent), litigation records, property ownership, felony criminal history, business affiliations, professional licenses and ever-changing social media. The Desktop Investigators regularly communicate with the other divisions, particularly the Surveillance Division, to relay appropriate intelligence to support and assist the field investigators.
Position Details:
- Hours: M-F 9am-5pm EST (must work in EST time zone)
- Location: Fully Remote
- Benefits Start day 1!
How you'll make an impact:
- Under general supervision, investigates and evaluates potentially fraudulent claims to determine online prevalence and activity level
- Conducts basic to moderately complex claim investigations to collect information and often compile a comprehensive profile of a claimant for use in defense strategy and further potential investigation
- Prepares investigation reports to present findings, and takes appropriate action
- Investigates insurance claims via computer-based sources, such as social media, pay-to-access databases, and public record websites and offices
- Communicate via phone and/or email to obtain additional information, records, and documents
- Submit search requests to various government agencies
- Prepare high quality reports utilizing above average reporting skills
- Maintain individual diary with minimal late files
- Follow-up with additional client contact
- Perform specific database searches and conduct further inquiries
- Support extensive training programs and sessions
- Review and uphold quality assurance for desktop investigation reports
About you:
Required:
- Bachelor's degree and 3 years related experience required.
Preferred:
- Proficient working within Internet search engines
- Familiar with the traits and capabilities of various major social media platform
- General knowledge of multiple Lexis Nexis sites, TLO, Boolean search methods and other internet-based resources
Desired:
- 1-2 years desktop investigations experience
Work Traits:
- Efficient and Knowledgeable of PC and Microsoft Suite
- Efficient and Knowledgeable searching Internet and Social Media platforms
- Problem Solver
- Detail Oriented
- Ability to work under moderate pressure and according to deadlines
- Self-starter
- Extremely organized
- Excellent oral and written communication skills
Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
G
Gallagher
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.