Claims Manager I

Aon is looking for a Claims Manager I

Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance and protection programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized programs, Aon Affinity empowers clients to optimize program performance.

Our services include program consultation, brokerage and administration as well as data-based marketing, analytics and merchandising expertise.  

Job Description Summary

Lead and mentor a team of Claims Adjusters. Ensure prompt, accurate, and efficient resolution of claims, while maintaining high customer service standards. Collaborate closely with other departments to ensure compliance with company policies and regulations.

Duties and Responsibilities

• Manage the daily operations of the claims department, ensuring claims are processed timely and accurately while achieving weekly/monthly KPIs.
• Lead and develop a team of claims adjusters, providing guidance, performance evaluations, coaching.
• Assist and investigate complex or high-value claims where necessary.
• Monitor and analyze claims data to identify trends, improve processes, and mitigate risks.
• Ensure compliance with state and federal regulations, as well as company policies.
• Handle escalated claims issues and customer complaints with a focus on delivering high quality service.
• Review and/or prepare reports on claims performance and team metrics.
• Drive continuous improvement initiatives to enhance claims management processes and outcomes.
• Provide mentoring for career growth, succession planning.

Qualifications

• Possess active State insurance adjuster’s license
• Excellent communication and customer service skills

Preferred Qualifications

• 3+ years of claims adjudication experience
• Travel Insurance experience a plus
• Strong organizational, problem solving, and analytical skills
• Change champion; Process Improvement experience

Education

• Bachelor’s Degree or equivalent work experience

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is 68,000 to $72,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

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