Claims Operations Analyst

Michigan Farm Bureau

Lansing, MI

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JOB DETAILS

SALARY

$73,008–$91,260 Per Year

SKILLS

Accounting, Analysis Skills, Best Practices, Broadband, Change Management, Claims Management, Claims Processing, Communication Skills, Content Development, Customer Support/Service, Driver's License, Finance, Identify Issues, Insurance, Insurance Claims, Internet Video, Interpersonal Skills, Leadership, Legal, Materials Analysis, Online Courses, Online Training, Operational Audit, Performance Analysis, Problem Solving Skills, Technical Training, Telephone Skills, Training/Teaching, Vendor/Supplier Evaluation

LOCATION

Lansing, MI

POSTED

1 day ago

Claims Operations Analyst US-MI-Lansing Job ID: 2026-8691 of Openings: 1 Category: Claims Farm Bureau Center Overview Claims Operations Analyst Objective To serve as an expert for the Claims Division focused on claims systems, processes, file quality and training. To represent Claims on projects to ensure claim systems and processes meet business requirements. To develop, administer and perform examinations on auditable activities. To support all members of management in the effective discharge of their responsibilities by furnishing them with independent reports, analysis, appraisals, recommendations, and pertinent comments concerning the auditable activities reviewed. To monitor and report on vendor performance. To utilize analytics to measure, evaluate, and improve functions. To work with Claims division managers to develop best practices guidelines to drive quality and consistency. Responsibilities Claims Operations Analyst Responsibilities Act as a resource for work relating to the implementation of any claims program or process. Implement standards for production, productivity, quality, and customer-experience. Identify and resolve problems. Determine system improvements and implement change. Develop engaging and informative training materials, online courses, videos, and job-aids. Assist with content development and maintenance by collaborating with teammates and content area experts to ensure training material is current and accurate. Monitor updates to policies and systems and recognize when updates need to be made to training materials. Analyze performance and training challenges to determine business goals, gaps between desired and actual results, and implement improvement methods Act as an organizational change management champion for the Claims division, with an emphasis on training, adaptation and accountability. Qualifications Claims Operations Analyst Qualifications Required Bachelor's degree in accounting, finance, insurance or other related major required, or equivalent experience may be considered. An AIC or CPCU or other insurance designation earned or pursuing required. Five years Insurance Claims experience required. Computer usage and proven skills in Microsoft Office required. Proven knowledge of claims procedures, audit processes, insurance policy coverages and legal defense. Effective writing, keyboarding, telephone and analytical skills required. Must have excellent communication, customer service and strong leadership skills, and ability to deal with people of all levels in all divisions. Must have access to high-speed Internet at home. Must possess a valid driver license with an acceptable driving record. Preferred Teaching skill for claims technical training preferred. Note: If a candidate is not selected, a Claims Operations Specialist position may be considered on the level of experience and qualifications. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 73008-91260 Yearly Salary PI72cfa4c40b8c-25448-408144565c143e31-5e48-4549-b638-05792d185386

About the Company

Michigan Farm Bureau

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