Operations Support Specialist, Claims We're a leading insurance company committed to supporting our clients and employees. Join our Claims Centralized Operations Group as an Operations Support Specialist to help process internal and external claim transactions and support the Claims organization.Location & Work Arrangements The role is hybrid with options in Naperville, IL or Hartford, CT. The first 90 days will be in office full time (Monday‑Friday). After 90 days you are required to be in the office two days a week.Work Hours Monday through Friday 8:30‑5:00 (all time zones).Responsibilities Demonstrate core knowledge and ability to process routine internal and external customer‑initiated claim transactions to completion, referring to appropriate resources. The type of line of business or tasks may vary based on need.Utilize claim systems and equipment to correctly process incoming and outgoing correspondence.Assign or reassign claim tasks or customer transactions to the appropriate party.Create or update professional correspondence, including appropriate documentation within claim files.Handle inbound and outbound calls professionally and with empathy to respond to customers' needs; may assist contact centers one day per week or as needed.Enter and/or assign new claim losses.Perform other duties as assigned.Manage daily workload and productivity goals to ensure tasks are completed timely and accurately; avoid duplicate requests or escalations due to delays.Demonstrate accountability by accepting and applying feedback received.Communicate clearly and concisely to effectively convey information; clearly explain and/or compile information necessary to process requests.Consistently provide professional, reliable, and prompt service; maintain a positive attitude.Make decisions in a timely manner; show good judgment about when to act independently or when to involve others.Participate in all Hartford Way activities, including attending and engaging in huddles, 1:1s, and RCPS.Embrace all Hartford Behaviors: Be Courageous, Break Through and Better the Experience.Make outbound calls as needed.Qualifications High school graduate or equivalent certification; 4‑year college degree preferred.Proficiency with Microsoft Office tools.Ability to lift 20lbs.Acceptable performance on pre‑employment assessment tools.Professional demeanor.Effective communication skills.Strong customer service orientation.Time management and organizational skills.Ability to work independently or collaborate effectively when needed.Steppingstone skills: Empathy, managing time & work, critical thinking, decision making.Internet Requirements (for remote or hybrid roles) High‑speed broadband internet service (no DSL, wireless, Wi‑Fi, hotspots, fiber without modem, or satellite). The provider‑supplied modem/router/gateway must be hardwired to the company‑issued computer with an ethernet cable (no Wi‑Fi). Minimum 10Mbps upload / 100Mbps download speeds are required. Confirm speeds using and provide results.Compensation The announced annualized base pay range is $46,222–$69,333. Actual base pay may vary. Additional rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition.Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age#J-18808-Ljbffr