Broadband, Call Centers, Car Rentals, Communication Skills, Credit Cards, Customer Support/Service, Federal Laws and Regulations, Insurance, Insurance Claims, International Relocation Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Property Rentals, State Laws and Regulations
Overview
Enterprise Mobility is seeking remote Claims Phone Representatives based in Tennessee to join our team!
When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. Claim files are handled with specialized functions, like the Phone Representative, flowing from one person to the next for completion.
Please note: To be considered, applicants must currently reside in the state of Tennessee.
We Work Hard and Reward Hard Work! This position offers a compensation package of:
- $15.09/hour
- Paid virtual training
- Full-time benefits (medical, dental, vision)
- 401(k) with up to 4% company match + profit sharing
- Paid time off
- Employee discounts on car rentals, car purchases and much more!
Schedule:
- Training: Takes place the first week of employment, Monday-Friday from 7:00 AM to 4:00 PM CST.
- Regular shcedule: Full-time, Monday-Friday from 9:00 AM to 5:30 PM CST
*** We are currently hiring for an August 24th, 2026 start date ***
We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth.
Responsibilities
Answer incoming calls
- Assist callers by directing calls to the appropriate team member
- When appropriate, answer the caller's question or take information and document in claim file
- Provide professional customer service that reflects positively on the company
- Successfully manage conflict during difficult or emotional situations
- Effectively communicates with individuals related to a claim file
- Complete outbound calls to report claims to insurance carriers
- Adhere to company policies, procedures, guidelines and state and federal laws
- Other miscellaneous job-related duties as assigned
Qualifications
- Must currently live in the state of Tennessee.
- You must have at least one year of continuous employment with the same company
- Must be willing to accept $15.09/hr for this position
- Previous call center experience preferred
- Customer service experience via phone or e-mail communication preferred
- At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
- Must have a permanent residence with a defined work space that is free of distractions
- Must have consistent and reliable high-speed internet access
- Must be available to attend the full first week of training, Monday-Friday from 7:00 AM to 4:00 PM CST
- Must be able to work full-time schedule, Monday-Friday from 9:00 AM to 5:30 PM CST
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be at least 18 years old
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Enterprise Holdings
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
10,000 employees or more
Travel, Transportation and Tourism
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
https://go.enterpriseholdings.com