Claims Representative

Forward Air, Inc.

Coppell, TX

JOB DETAILS
SKILLS
Claims Processing, Communication Skills, Detail Oriented, File Maintenance, Legal, Negotiation Skills, Strategic Planning
LOCATION
Coppell, TX
POSTED
2 days ago

The Claims Adjuster / Representative manages complex casualty and liability claims across multiple states, investigating losses, evaluating liability and damages, and developing strategies for fair and cost-effective resolutions. They serve as a key liaison with claimants, attorneys, insurers, vendors, and internal teams, handling high caseloads with professionalism and accuracy. Responsibilities include conducting thorough investigations, assessing coverage and damages, negotiating settlements, maintaining detailed claim files, and identifying recovery opportunities. They may participate in legal proceedings and provide regular updates to stakeholders, with some after-hours duties.

Qualifications include an undergraduate degree, a valid adjuster license in multiple jurisdictions, 2+ years of claims experience, strong negotiation and communication skills, and proficiency with standard office tools. Ability to handle a fast-paced environment with discretion and attention to detail is essential. This role is onsite with occasional travel.

About the Company

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Forward Air, Inc.