Claims Representative

Claims Representative

Do you desire to make a difference? Are you a flexible team player, a hard worker and a quick learner looking for a new opportunity where each day is different? Do you have past life and annuity experience and a strong customer service mindset? If so, this could be a great opportunity for you!

Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Claims Representative, you will have a strong focus on customer service, as you will be responsible for promptly and efficiently answering questions from our customers, as well as following up on outstanding issues. You will analyze incoming requirements to ensure items needed to process the death claim are complete and accurate. You will also:

• Analyze and review claims to determine company liability according to internal procedures and policy provisions.
• Communicate benefit and settlement option information to agents and beneficiaries prior to payment and payment explanation to beneficiaries at time of payment.
• Calculate and process claims according to contract language, state statues and legal requirements. This will include reviewing policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents.
• Evaluate and correct accounting errors.
• No two days are the same, so it's important to be adaptable and flexible as you will have other duties as assigned.

What It Takes to Join Our Team: