Responsibilities and Duties:
• Daily communication with outsourced team in NJ to assist and resolve daily issues and escalations
• Handle internal/external escalations from Service Partners, Field Ops & AR team
• Review requested labor rate with contract and upload the new rates into the system
• Assisting in auditing of warranty claims before warranty closing
• Compile and manage large amount of data from the system
• Prepare Ad Hoc reports related to warranty trends, cost, etc.
Background/Experience Required:
• Bachelor's degree required
• Good communication skills
• Advanced skills in MS Office (heavy use of excel)
Numbers & Facts
Location
Plano, TX
Skills
Accounts Receivableunmatched
Auditingunmatched
Communication Skillsunmatched
Data Managementunmatched
Financial Reportingunmatched
Microsoft Officeunmatched
Outsourcingunmatched
Problem Solving Skillsunmatched
Trend Analysisunmatched
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