Claims Specialist 3

Responsibilities:

• Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators.
• Generate daily/weekly/monthly reports, with analysis and recommendations
• Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
• Ensure that all projects have required documentation as they move through the project tollgates
• Communicate to Product Liability leadership on project status and escalation/decision points
• Works cross functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks.
• Pending Claim Management, KPI & TAT Management – Claim registration to closure
• Product Verification
• Liability Assessment by reviewing diagnosis results
• Reporting on high-profile claims to the leadership

Qualifications:

• 3-5 years of hands-on claims management & customer care experience
• Expertise in MS, Excel, and PPT
• Proven capability to analyze data and develop a course of action
• Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
• Process, procedure, strategic planning and project development experience
• Experience working with and influencing cross-functional teams.
• Experience working within the insurance and/or home appliance industry a plus
• Experience with product development or testing a plus
• Experience working in a complex and wide organization and department
• Claims Adjuster License a plus
• Takes project ownership and possess leadership qualities with an entrepreneurial approach

Skills:

• Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasks
• Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data
• Communicate professionally both verbally and through written correspondence
• Explain reports and analysis to all levels of the organization
• Ability to think analytically and deep attention to detail
• Project management skills advantageous
• Numbers and processes oriented (analytical skills)
• Initiative and “can do” attitude, Ownership with Initiative
• Sense of urgency, Flexible, self-motivated, self-organized self-directed, and results-oriented
• Customer service focus with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Demonstrated ability to interact with peers, supervisors, managers and senior management
• Team oriented, but able to work independently and manage multiple tasks
• Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely manner
• Capability of storytelling visually and speaking to small groups 5-10 people

Top 3 must-have skills/requirements:

• 3-5 years of hands-on claims management experience
• Excellent written/oral communication & customer care skills.
• Perform quantitative analysis with advanced skill with Excel and PPT

Education:

• Bachelor’s Degree preferred but not required (or equivalent experience)