Claims Specialist

General information

Country

USA

State

Ohio

City

Cincinnati

Descriptions & requirements

About the role:

As a Claims Specialist with TQL, you will be responsible for overseeing claims validation, payments, insurance & carrier collections on behalf of the team while managing an evolving portfolio of claims. You will be expected to be thoroughly knowledgeable in cargo claim law and have an understanding in how to file proper claims with Insurance Adjusters and Underwriters in a way that maximizes the coverage provided by insurers. The role requires the Claims Specialist to strive to resolve claims, a high degree of claims industry knowledge, excellent organizational skills, and the ability to maintain TQL's reputation of professionalism and integrity when dealing with internal and external parties in sensitive situations.

What's in it for you:

• Competitive base salary

• Comprehensive benefits package

• Health, dental and vision coverage

• 401(k) with company match

• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

• Employee referral bonuses

• Fast-paced, high-energy work environment

• Career advancement opportunities within one of the nation's largest freight brokerage firms

• Collaborative team environment with hands-on training and development

• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

• Responsible for overseeing an efficient and timely customer claims payment process
• Develop and maintain a specific process and set of consistently applied routines governing how we manage and support Customer Payments, Insurance & Carrier Collections
• Coordinate and ensure timely processing of claims payments, insurance denial reviews, and carrier collection activities
• Maintain and share claims risk management trends as a result of our claims experience with Operational Sales-Claims Prevention team for consideration/communication
• Serve as a key senior support role with the Claims Supervisor, acting as a backup as needed to assist in supervisory-related task/duties
• Manage a subset of more difficult Claims, as needed/assigned by the Claims Supervisor

What you need:

• 2+ years' experience in claims, insurance, fraud or another related field preferred
• Previous leadership experience preferred
• Strong, independent decision-making skills while maintaining great relationships with the sales department
• Ability to work quickly and handle requests
• Capable of meeting multiple deadlines occurring at the same time
• Ability to prioritize various requests and handle changing priorities
• Excellent organizational skills with strong attention to detail
• Good communication skills
• Strong customer service orientation
• Focused, positive attitude

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com