Work Arrangement: On-Site
Position Overview
The Claims Specialist II investigates, evaluates, and resolves cargo loss and damage claims across multiple lines of business. This role combines analytical thinking, investigative work, customer communication, and problem-solving to ensure claims are handled fairly, efficiently, and in accordance with company policies, contractual obligations, and federal regulations.
In this position, youll work closely with customers, agents, military representatives, national account contacts, and internal teams to gather information, determine liability, and reach appropriate claim resolutions. Success requires sound judgment, attention to detail, strong communication skills, and the ability to navigate complex situations while maintaining a customer-focused approach.
This role offers the opportunity to develop expertise in claims management while gaining exposure to various areas of UniGroups moving and logistics operations.
What Youll Do
Evaluate and settle household goods and logistics claims across multiple lines of business
Review claims for reasonableness, accuracy, liability, and compliance with federal regulations, operating tariffs, contract provisions, and company policies
Investigate claim details and gather documentation needed to determine liability and allocate settlement responsibility to the appropriate parties
Analyze facts, supporting documentation, and claim circumstances to make fair and consistent settlement decisions
Exercise judgment and decision-making authority when evaluating settlement options and claim resolutions
Communicate extensively with agents, customers, military offices, government agencies, national account contacts, and internal departments
Maintain accurate claim documentation and case records throughout the claims process
Partner with internal stakeholders to resolve issues and ensure timely claim handling
Support department initiatives and perform additional responsibilities as assigned
What Were Looking For
Required Qualifications
High school diploma or equivalent
2-3 years of related professional experience
Strong analytical, investigative, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities while maintaining attention to detail
Proficiency with Microsoft Office applications
Preferred Qualifications
1+ years of claims adjusting experience
Experience reviewing documentation, determining liability, and negotiating claim resolutions
Experience working in transportation, logistics, insurance, customer service, or a related industry
Knowledge of federal regulations, contracts, tariffs, or claims administration processes
Who Thrives in This Role
You may be a great fit if you:
Enjoy investigating issues and piecing together information to reach informed decisions
Communicate professionally and confidently with a variety of stakeholders
Balance empathy with objectivity when evaluating situations and outcomes
Stay organized and focused while managing multiple claims and deadlines
Take initiative to solve problems and work through ambiguity
Adapt well to changing priorities and evolving business needs
Collaborate effectively with teammates and cross-functional partners
Why UniGroup
UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for more than 90 years, we support a nationwide network of agents, customers, and partners across residential, commercial, government, and specialty logistics markets.
Joining UniGroup means becoming part of a collaborative organization that values service, integrity, continuous improvement, and professional growth.
Benefits & Work Environment
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company match
Generous paid time off and company holidays
Paid parental leave
Life insurance and disability coverage
Employee assistance program
Professional development and growth opportunities
Collaborative, team-oriented work environment
Work Authorization
Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country's heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.