Claims Specialist

SUMMARY

The Claims Specialist is responsible for reviewing, processing, and managing warranty and after-sales claims to ensure compliance with company policies and OEM standards. This role serves as a key liaison between OEM teams, dealers, customers, and suppliers to ensure efficient resolution of claim issues.

JOB DESCRIPTION RESPONSIBILITIES:

• Review and process warranty and service claims in accordance with established OEM policies and internal procedures.
• Verify claim accuracy by reviewing labor hours, parts usage, repair orders, and supporting documentation.
• Coordinate with service technicians, engineering, and quality teams to confirm claim information and warranty eligibility.
• Track claim status and follow up with dealers, customers, or internal teams for missing information or required corrections.
• Monitor OEM and supplier processing cycles and follow up to support timely reimbursement.
• Provide procedural guidance to customers and dealers regarding claim submission requirements and documentation standards.
• Prepare routine claim status reports and reimbursement tracking summaries for internal review.
• Maintain accurate claim records and documentation within company systems.

TRAVEL

• Travel is NOT expected for this

EDUCATION AND QUALIFICATIONS

Basic Skills Required:

• Fluent in English and Mandarin Chinese (written and verbal).
• Bachelor's degree in automotive technology, Engineering, or related field preferred (or equivalent experience).
• 1-2 years of warranty claim experience, preferably in the commercial vehicle (bus/truck) industry.
• Proficiency in data analysis and reporting tools (Excel, Power BI).
• Excellent written and verbal communication
• Detail-oriented with strong data accuracy awareness.

Preferred Skills:

• Knowledge of vehicle systems (e.g., drivetrain, electrical, HVAC, suspension).
• Experience working with OEMs, dealers, or automotive service.
• Familiarity with after-sales claims processing systems or work order platforms.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

WORK TYPE

• Full-time (on-site)

PAY RANGE

• $25-27 per hour

BENEFITS