Claims Support Representative

Please note, employment offered to residents in the following states only: Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont.

At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits:

Financial

• Short-term disability
• Long-term disability
• Life insurance coverage (provided at no cost)

Optional benefits include:

• Enhanced life insurance
• Critical illness plans

Retirement & Financial Support

• 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
• A cash-balance pension plan
• Student Loan Repayment Assistance
• A short-term incentive plan for all employees

Social

• Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
• 7 days of paid sick leave
• 10 paid company holidays
• Personalized paid time off after 3 years!
• Emotional: Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources
• Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!

Physical

• Medical, dental, and vision coverage options begin on the first day of employment
• Health Savings Accounts (with a generous employer contribution!)

YOUR PURPOSE AND FUNCTION IN OUR COMPANY: To assist the various Claims units (Support, Subro-Salvage, Auto PD, Property, Liability, and No-Fault) as required to meet department objectives and provide unsurpassed customer service.

KEY CAPABILITIES FOR SUCCESS:

• Support the Claims Department and Companys missions, visions, values, and goals.
• Contribute to special projects as deemed necessary by management.
• Act within defined decision making and financial authority to support the handling of claims of minimal severity and complexity.
• Issue payments and expenses within limited authority.
• Treat customers in a proactive and responsible manner.
• Develop an understanding of claim procedures and file administration for proper file documentation and claim reporting.
• Maintain compliance with regulations and good faith claims handling practices in all activities and file handling.
• Follow training, work independently within required time frame, as measured by quality and quantity of work produced.
• Process non-routine transactions and production when necessary, as determined by feedback from support and claims unit staff.
• Develop a working knowledge of insurance policies and endorsements.
• Assist with system testing in support of Claims or Enterprise initiatives.

QUALIFICATIONS:

• An associates degree or equivalent job related experience.
• Professional designation recognized by the insurance industry is preferred.
• Possesses excellent verbal and written communications skills.
• Possess critical thinking skills.
• Independent worker.
• Strong time and project management skills in support of continued process improvement.
• Requires problem-solving skills, attention to detail, and organizational skills to handle multiple tasks simultaneously.
• Ability to work under pressure and meet deadlines.
• Promotes strong team focus by displaying a cooperative and professional attitude.
• Available to work periodic extended weekday hours and / or weekends in support of unusually high claim volume.
• Proficient in technology platforms utilized by Preferred Mutual (including but not limited to Windows, Microsoft Office Suite, Outlook, and Internet-based applications).
• Accurate keyboarding up to 60 wpm.

ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer.

Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.

The base pay range for this position is $18.50 to $22.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.