Claims Support Specialist II

Overview: Position Summary:

The primary role of this position may be working in a fast-paced high volume remote virtual contact center environment or office that requires 100% phone-based customer interaction.  Performing routine support duties and working activities according to standard procedures will also be required.  Handling both inbound and outbound calls.   

 

Geo-Salary Information:

An in-person interview may be required during the hiring process

 

State specific pay scales for this role are as follows:

$30,390 to $48,544 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$27,627 to $44,131 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$24,864 to $39,718 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

 

In CA: Typical hiring range is $35,520.30 to $43,413.70.

 

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities: Essential Job Functions:

• Primary function is to have direct contact with customers by handling inbound and outbound phone support.
• Working claims activities to support the business, customers, and the company.
• Other functions may be assigned

Qualifications: Education:

• High School diploma or GED equivalent.
• Or equivalent combination of education and/or experience

Experience:

• A minimum of 1-year general office or related company experience.
• Equivalent combination of education, service and/or contact center experience.

Knowledge and Skills:

• Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
• Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
• Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar.
• General knowledge of department procedures and operations.  Requires constant attention to detail and accuracy in work.

About the Company:

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

 

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits:

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range: USD $30,390.00 - USD $48,544.00 /Yr.