Posting Details
Position Details
Posting Number G/R33763P Working Title Clarke Middle Health Center Student Administrative Assistant Department SOM-UME About the University of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
The University of Georgia School of Medicine was founded in 2024 and received preliminary accreditation in 2026.
The establishment of a new public medical school at UGA comes as the state faces a significant shortage of medical professionals. The population of Georgia, the nation's eighth-largest state, has surged to approximately 11 million residents, straining existing medical infrastructure and resulting in longer wait times for appointments and reduced access to care. Georgia currently ranks 39th in the nation for the number of active patient care physicians per capita and 41st for the number of public medical students per capita.
As a top-20 public university with a thriving research enterprise and vast public service network, the University of Georgia is well-positioned to produce more highly trained physicians, alleviate physician shortages, and improve the state's ability to provide quality health care for its citizens.
The School of Medicine is located on UGA's Health Sciences Campus in Athens. In its inaugural year, the UGA School of Medicine will enroll 60 students per class, but a new $100 million medical school building will enable the UGA School of Medicine to grow to 120 students per class in the future.
College/Unit/Department website https://medicine.uga.edu/ Employment Type Employee Additional Schedule Information
16-20 hours a week.
Advertised Salary Anticipated Start Date 08/01/2026 Posting Date 07/08/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants
The application packet should include a current resume, and contact information for three professional references (who will not be contacted without further correspondence with the applicant).
Location of Vacancy Athens Area EOO Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.
Duties/Responsibilities
Duties/Responsibilities
Front Desk & Patient Services
Greet and check patients in and out in a courteous and professional manner
Manage front desk queues and phone lines, ensuring calls are answered promptly and routed appropriately
Schedule, confirm, and manage patient appointments within EMR.
Send appointment reminders via phone, text, or patient portal and track no-show and cancellation rates.
Verify and update patient demographics, consent forms, and insurance eligibility prior to visits; follow up with patients to resolve any outstanding issues.
Maintain accurate and up-to-date patient records within the Athena EMR system
Respond to patient requests via phone, email, and patient portal (scheduling, general inquiries).
Triage urgent or sensitive requests and escalate to the appropriate clinical staff as needed.
Perform general office duties including scanning, faxing, filing, copying, and maintaining a clean and welcoming front office environment.
Send correspondence, referral letters, and faxes on behalf of clinicians as requested.
Communicate and coordinate with Clarke County School District (CCSD) staff in a timely and professional manner, serving as a reliable point of contact for school-based administrative needs.
As needed, assist with administrative duties of mobile sites including volunteer scheduling and reminder calls.
Other administrative duties as assigned.
Clinician Support
Assist clinicians with administrative questions and tasks to support efficient patient care delivery
Coordinate with clinical staff regarding patient follow-up needs and scheduling adjustments
Help maintain a professional, organized, and supportive working environment
Assist nursing staff with other duties as assigned
Professionalism
De-escalation skills - ability to manage frustrated or distressed patients calmly
Cultural humility and sensitivity when working with various patient populations
Dependable and punctual with a strong attendance record; this role is a critical coverage position within a limited-staff practice.
Percentage of time 100
Position Details
Position Information
Classification Title Student Assistant FLSA Non-Exempt UGA Job Code FTE .50 Minimum Qualifications Position Summary
The Clarke Middle Health Center (CMHC) Student Administrative Assistant is responsible for front office operations at the Clarke Middle Health Center and provides remote support to Athens Free Clinic (AFC) mobile sites as needed. This role ensures high-quality customer service, data consistency, and support to clinic operations.
This position performs a variety of non-clinical, administrative duties in support of the CMHC/AFC following established procedures.
Relevant/Preferred Education, Experience, Licensure, Certification in Position
Graduate student in a related field
Bilingual proficiency in Spanish
Knowledge, Skills, Abilities and/or Competencies Physical Demands
The employee will regularly sit, stand, bend, talk, and hear. The employee will lift and/or move objects up to 25 pounds.
Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Wendy Gilfedder Recruitment Contact Email somhr@uga.edu Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
Yes
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(Open Ended Question)
Applicant Documents
Required Documents
Optional Documents