Classified, Program Coordinator- Copy, Print and Mail Services

About The College

Whatcom Community College (WCC) is a public associate and applied baccalaureate degree granting institution with an accomplished faculty and staff who serve 7,604 students annually on its beautiful 72-acre campus in Bellingham, Washington.

Whatcom offers transfer degrees, applied baccalaureate degrees, professional and technical training programs, basic education, job skills, and community and continuing education classes. Programs and courses are offered through in-person, hybrid, and online modalities to promote access for a diverse student population.

The College is committed to equal opportunity and believes diversity of experiences and cultures enrich our campus community. The College is accredited by The Northwest Commission on Colleges and Universities. For more information about WCC, please visit www.whatcom.edu

About Our Community

Whatcoms campus is located in Bellingham (population 95,960). Bellingham showcases a strong commitment to education and is regularly rated on "best of the Northwest" lists. Bellingham is midway between Seattle, WA and Vancouver, B.C. Canada.

The city is surrounded by the rural landscape of Whatcom County (population 226,850), which is home to a thriving network of farms and scenic wilderness. As you explore our community, youll discover historic neighborhoods, waterfront cities, farmlands and mountain towns all within a few dozen miles of each other. Bellingham and Whatcom County are known for their outdoor activities. Whether your idea of fun is visiting galleries, watching live theater, kayaking, hiking, snowboarding, or unwinding with a good book, youll love Bellingham and Whatcom County. To learn more about Bellingham, please visit: http://www.bellingham.org

General Description of Work

Position Title: Program Coordinator-Copy, Print and Mail Services

Classification: WFSE Classified (Class Code 107N)

FTE: 1.0

Schedule: 40 hours/week, Monday-Thursday 9 AM-6 PM, Friday 8 AM-5 PM. Occasional evening work may be required and scheduled in advance.

FLSA Status: Overtime Eligible

Grant Funded: No

Job Summary

Coordinates and supports efficient, environmentally responsible, and cost-effective print, copy, and mail services for Whatcom Community College and community partners. Provides day-to-day program coordination, customer service, workflow management, and operational support to ensure high-quality services that meet departmental and customer needs.

Reporting Structure/Supervisory Relationship

• This position reports to the Program Manager B-Copy, Print and Mail Services.

Responsibilities

Essential Functions

• Receives, prioritizes, and fulfills requests for copy, print, and bindery services.
• Operates digital production equipment to produce high-quality, full-color and black-and-white digital prints using specialized print drivers and hard-copy originals.
• Operates a variety of bindery equipment to complete finishing and production requirements.
• Troubleshoots equipment and performs routine maintenance to support continuous and efficient operations.
• Performs repetitive clerical duties associated with machine operations and production activities.
• Prepares billing for print, copy, bindery, and related services provided.
• Receives, monitors, and maintains inventory of supplies and materials for the copy center, as assigned.
• Coordinates with clients, college staff, and other stakeholders to meet production requirements, service expectations, and deadlines.
• Provides information by telephone, email, and front counter regarding available services, procedures, policies, and production requirements to college staff and external entities.
• Maintains positive and professional internal and external client relationships through responsive customer service and effective communication.
• Participates in college and public presentations to promote program services and educate customers about print, copy, bindery, and related services.
• Assists in maintaining a clean, safe, organized, and efficient copy center environment.
• Performs other related work of a similar nature and level.

Knowledge, Skills & Abilities

• Knowledge of applicable workplace safety standards, practices, and procedures.
• Knowledge of organizational practices and methods for maintaining an efficient and well-organized work environment.
• Skill in organizing and prioritizing multiple tasks, assignments, and competing deadlines.
• Skill in effectively communicating information and instructions, both verbally and in writing.
• Skill in using available time, equipment, materials, and other resources efficiently and effectively.
• Ability to understand, interpret, and follow written and verbal instructions.
• Ability to identify workplace challenges, develop innovative and practical solutions, and communicate recommendations to supervisors.
• Ability to establish and maintain effective working relationships with coworkers, customers, and other internal and external stakeholders.
• The ability to actively contribute to a work and learning environment that treats everyone with respect and dignity, while engaging diverse perspectives, backgrounds and experiences to enhance the Colleges mission, vision, and promise.

Lead Work Responsibilities

• May direct the work of part-time hourly and student employees engaged in copy center operations.

Working Conditions/Environment

• This is primarily an indoor position, with occasional duties providing backup support to the mail center. Ability to stand for long periods of time and ability to safely lift up to 55 pounds are required. Internal training is required for the safe operation of cutting equipment.

Qualifications

Minimum Qualifications

• High school graduation or equivalent.
• Two years of full-time experience in customer service, copy center operations, print production, or a closely related field.
• Familiarity with Adobe Creative Suite and Microsoft Office 365 applications sufficient to process print and copy jobs for campus and off-campus clients.

OR

• Equivalent combination education and experience sufficient for the person to perform the duties.

Preferred Qualifications

• Experience working in a community college, higher education, or other educational environment.
• Experience providing customer service and coordinating print or copy projects in a deadline-driven environment.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Licensure, Certification & Other Necessary Requirements

• Employment contingent upon passing a criminal background check and sexual misconduct review.
• Possession of a valid state of Washington drivers license and insurability.
• Occasional travel to meetings, conferences and training sessions may be required.

Salary

Salary:

• This is a full-time, classified, WFSE (Washington Federation of State Employees) represented position. Salary is Range 41, starting at Step C, $3,917.00 per month with periodic increments to $4,866.00 per month.

Benefits Package:

• The position comes with a full benefit package, including health, dental, life, long-term disability insurance and a retirement plan.

• Accrues 8 hours per month of sick leave and 11.33 hours per month vacation leave with periodic vacation accrual increases based on longevity.

• 11 paid holidays annually.

• 1 personal holiday annually after 4 months of continuous employment.

• 3 personal leave days annually after 4 months of continuous employment.

• Additionally, as a Washington State, public higher education institution, WCC offers the following:

• Whatcom Community College is a qualified employer for the Public Service Loan Forgiveness program (PSLF). If you work for the College full time, have had Direct Loans and are on an eligible repayment plan, you are eligible to apply.

• Full-time employees are eligible to apply and participate in the Whatcom Community College Employee Tuition Program, which provides a tuition waiver for available and eligible WCC courses.

• Full-time employees may qualify for Washington State Paid Family Medical Leave (PFML) benefit.

Start Date:

• As soon as can be arranged with the successful candidate.

Application Due Date:

• Applications are due by Friday, September 11th, 2026, at 5:00 pm.

How To Apply

A completed application consists of an online application and:

• Cover letter detailing relevant experience and how the applicant is prepared to meet the duties of the position.

• Current resume.

• Values statement that responds to the following prompt:

Short Reflection (1 page max): One of the core values of this institution is building an inclusive and supportive campus. This core value is reflected in our strategic plan, goals and in the work that we do every day. Please describe your experience in building an inclusive environment that supports a sense of belonging.

Mission, Vision & Promise

Mission: Whatcom Community College contributes to the vitality of its communities by providing quality education in academic transfer, professional-technical, and lifelong learning, preparing students for active citizenship in a global society.

Vision: Whatcom is a supportive community, empowering lives through education.

Promise: We transform lives through education. We accomplish this by supporting student growth, respecting student investment, embracing diversity, promoting excellence and creating opportunities.

EEO Statement

Whatcom Community College does not discriminate on the basis of race, color, national origin, religion, sex, disability, honorably discharged veteran or military status, sexual orientation, gender identity, gender presentation, ancestry, ethnicity, family status, immigration status, citizenship, socioeconomic status, genetic information or age in its programs and activities.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director for Human Resources, by phone: 360.383.3400 or email: hr@whatcom.edu , 237 W. Kellogg Road, Bellingham, WA 98226.

For Title IX compliance: Title IX Coordinator, by phone: 360.383.3400 or email: titleIX@whatcom.edu , 237 W. Kellogg Road, Bellingham, WA 98226.

WCC publications are available in alternate formats upon request by contacting the Access & Disability Services office by phone: 360.383.3139, email: ADS@whatcom.edu, or Washington Relay: 711