Classroom & Media Technologist II (3094)

Position Information

Posting Detail Information

Working Position Title Classroom & Media Technologist II (3094) Classification Information Technology Support Associate - CUSTOM CLASSIFICATION Position Number 00003094 Open Date 07/30/2026 Close Date 08/06/2026 Priority Review Date Employee Class Staff Full-Time/Part Time Full-Time FTE 1.00 Position Status Regular FLSA Non-Exempt Job code 5032 Union Representation Non-Union Union Code N/A Unit/Department Integrated Media Technologies College/Unit Integrated Media Technologies Division Div Information Technology Location SP 130 Link to Department Website or Custom Search Page www.niu.edu/doit

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world. NIU's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.

Position Summary

The person in this role works closely with faculty, staff, students, vendors, and other university constituents to support reliable technology-enabled learning environments. The position contributes to classroom technology deployments, equipment refresh initiatives, advanced documentation, inventory management, user support materials, and operational improvements that support instructional and media technology services.

The Classroom and Media Technologist II provides advanced technical support, training, and assistance for classroom, media, and collaboration technologies used throughout the university's instructional, meeting, and event spaces. This position installs, configures, supports, maintains, and troubleshoots basic and advanced media equipment and systems; responds to service requests and incidents; resolves escalated issues; and coordinates with internal and external providers when additional support is required.

Essential Duties and Responsibilities

Classroom & Media Technology Support

• Installs, configures, supports, and maintains basic and advanced classroom, media, and collaboration technologies to ensure functional and reliable learning and similarly enhanced spaces.
• Proactively conducts routine system diagnostics and preventative maintenance activities to ensure equipment and systems are functioning as designed and intended.
• Responds to incidents and service requests so that non-functioning equipment and systems are rapidly restored to full functionality.
• Resolves escalated incidents involving classroom technology, presentation systems, video conferencing technologies, lecture capture systems, control systems, and related peripheral equipment.
• Escalates or refers unresolved incidents to appropriate internal teams, vendors, or external service providers.
• Provides guidance to other media technologists when troubleshooting more complex classroom and media technology issues.
• Ensures mobile technologies and temporary equipment setups are deployed when and where requested.

User Training, Support, & Service Coordination

• Instructs faculty, students, staff, and other users in the operation and use of classroom and media technologies to enhance proficiency and confidence in technology-enhanced learning environments.
• Provides one-on-one assistance and just-in-time support for instructors and presenters experiencing technology-related issues.
• Develops and maintains user guides, training materials, and support resources used in classroom and media-enhanced spaces.
• Assists with training delivery approaches used by media technologists and student employees.
• Provides customer-focused support for instructional, academic, administrative, and event-related technology needs.
• May provide direction, guidance, or task coordination for student employees or other temporary support staff.
• Participates in conferences, webinars, training sessions, certification courses, and professional development opportunities to maintain technical knowledge and skills.

Advanced Documentation & Asset Management

• Develops and maintains advanced technical procedures to ensure consistent application of support and operational practices.
• Documents and reports incidents, requests, resolutions, and outcomes in support of service management and shared knowledge resources.
• Verifies the accuracy of technical documentation to support efficient operations and service delivery.
• Reviews technical documentation regularly to keep procedures current and aligned with classroom and media technology changes.
• Contributes to the development and maintenance of system documentation, room documentation, equipment records, wiring diagrams, and related support materials.
• Documents the location, status, configuration, and history of technology assets to maintain accurate inventory records.
• Reviews new equipment inventory registration, testing results, and deployment readiness.
• Assists with inventory audits, equipment replacement activities, warranty/repair tracking, and surplus processing.

Technology Deployments, Refreshes, & Project Support

• Participates in classroom technology refresh initiatives, equipment replacement efforts, and technology deployment projects.
• Assists with evaluating, testing, and validating new technologies, equipment, and software prior to implementation.
• Supports classroom upgrades, technology enhancements, new installations, and post-installation verification activities.
• Assists with equipment staging, configuration, deployment, testing, and acceptance activities.
• Works collaboratively with other IT staff, vendors, facilities personnel, and campus stakeholders to support project objectives.
• Identifies additional resource needs and assists with coordinating appropriate support to maintain service availability and capacity.

Equipment Service & Technical Repair Support

• Performs basic equipment service and troubleshooting to support classroom and media technology operations.
• Participates in repair coordination, vendor service processes, and equipment replacement recommendations.
• Maintains service records, shipping documentation, and repair information for third-party repairs or replacements.
• Recommends service or replacement strategies to senior staff when equipment cannot be reliably restored.

Other Related Duties

• Participates in departmental meetings, committees, and workgroups as assigned.
• Maintains awareness of emerging instructional and media technologies, support practices, and industry trends.
• May act as a subject matter resource for selected classroom and media technologies.
• Performs other related duties as assigned.

Minimum Required Qualifications (Civil Service)

• High school diploma or equivalent.

• Any one or any combination totaling one (1) year (12 months) from the following categories:

• College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)

• Associate's Degree (60 semester hours) equals eighteen months (18 months)

• 90 semester hours equals two (2) years (24 months)

• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

• Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

• Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Knowledge of the systems and operations used within the areas and departments of responsibility.
• Excellent verbal and written communication skills.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to identify and resolve technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Specialty Factors (Civil Service)

• Bachelor's degree in Information Technology, Educational Technology, Audio/Visual Technology, Computer Information Systems, or a closely related field.
• Experience providing technical support instructional, audio/visual, conferencing, event, endpoint support, or comparable technology environments.
• Experience supporting users in customer-facing technical environments.
• Working knowledge of classroom, presentation, conferencing, and collaboration technologies used in instructional and event environments.
• Ability to troubleshoot and support integrated hardware and software solutions, including computers, peripherals, displays, control systems, presentation systems, and classroom technology equipment.
• Knowledge of audiovisual technologies, video conferencing platforms, lecture capture systems, and classroom technology environments.
• Ability to diagnose and resolve issues involving interconnected technology systems, devices, signal paths, and user workstations.
• Experience deploying, configuring, testing, and supporting technology equipment in customer-facing instructional, meeting, or event environments.
• Ability to develop user-facing documentation, technical procedures, and support materials for classroom and media technologies.
• Experience maintaining technology inventories, asset records, configuration information, warranty/repair records, and equipment lifecycle information.
• Ability to support and coordinate technology-enabled instructional, meeting, and event spaces.
• Working knowledge of endpoint support practices, including workstation configuration, peripheral support, Active Directory, device management, and related enterprise support tools.
• Ability to serve as an escalation point for classroom and media technology issues that require broader technical troubleshooting or coordination.

Preferred Qualifications (Civil Service)

• Master's degree in Information Technology, Educational Technology, Instructional Technology, Higher Education Administration, or a closely related field.
• Experience supporting classroom and instructional technologies within a higher education environment.
• Experience supporting video conferencing, lecture capture, presentation, classroom control systems, and related instructional technologies.
• Experience resolving escalated technical issues involving interconnected hardware, software, and classroom technology systems.
• Experience developing user guides, technical documentation, training materials, or standard operating procedures.
• Experience participating in classroom technology deployments, refresh initiatives, or technology upgrade projects.
• Experience utilizing IT service management platforms, knowledge management systems, endpoint management systems, or asset management systems in support of technology operations.
• Relevant certifications such as CTS, CTS-I, CompTIA A+, Network+, ITIL, Microsoft, or similar industry credentials.

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements

• Ability to lift and carry 50 pounds
• Work on ladders, scaffolding, or lifts as needed

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date 09/01/2026 Anticipated Appointment End Date Percent of Staff Year 1.00 Standard Hours Per Week 37.50 Working Hours Mon-Fri. 8:00am to 4:30pm, one-hour lunch. May work evenings, weekends as required. Salary $50,017.50 - $53,001.00/annually; NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/Range $25.65 - $27.18/hourly Earn Type Hourly

Application Procedure

Application Procedure

Application Procedure

Application Procedures:

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

• If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

• Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.

• Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Information Technology Support Associate for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.

• Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.

• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.

• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions Quick Link to Applicant https://employment.niu.edu/postings/94361 Is Background Check Required? Yes EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator

Health Services Building Room 230

TitleIXCoordinator@niu.edu

815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu.

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Security and Fire Safety Report.

Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy.

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• Transcripts (unofficial with official required at hire)
• List of at least 3 Professional References

Optional Documents

• Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you currently a citizen or resident of the State of Illinois?

• Yes

• No

• What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

• Have you attached all transcripts to support the degrees you are submitting for consideration?

• Yes

• No

• How many years of experience do you have in this type of position?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)

• If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
• Yes
• No
• Not Applicable