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Claude Operations Analyst

Artech LLC

Tampa, FL

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JOB DETAILS
SALARY
$40–$42 Per Hour
SKILLS
Artificial Intelligence (AI), Best Practices, Business Operations, Communication Skills, Customer Support/Service, Data Analysis, Database Report Tools, Detail Oriented, Documentation, Identify Issues, Interpersonal Skills, Leadership, Metrics, Microsoft ASP.NET (Active Server Page), Onboarding, Operational Audit, Operational Support, Operations Planning, People Management, Performance Tuning/Optimization, Problem Solving Skills, Process Improvement, Product Support, Quality Management, Reporting Skills, Software as a Service (SaaS), Training/Teaching
LOCATION
Tampa, FL
POSTED
30+ days ago
Request-ID: 71451-1
 
Job Title: Claude Operations Analyst
Location: Tampa, FL - Hybrid
Duration: 6 months
 
Salary Range: $40.00 - $42.00/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2.
 
Job Description:
  • The Claude Operations Analyst supports the day-to-day operations of the Claude Enterprise across the organization. This role is the front line for user support, troubleshooting, onboard assistance, and documentation. You will work directly with partners, managing directors, and staff across the firm to ensure a seamless Claude experience — answering questions, resolving technical issues, and knowing when to escalate.
  • This is a people-first, operations-focused role. The ideal candidate is an excellent communicator who is comfortable on calls with senior leadership, can follow detailed procedures precisely, and brings a service-oriented mindset. Technical skills can be taught; professionalism, judgment, and communication skills are essential from day one.
Key Responsibilities:
  • Monitor and analyze Claude platform operations to identify inefficiencies and areas for improvement.
  • Provide L1/L2 operational support, including troubleshooting issues and escalating complex problems when necessary.
  • Collaborate with engineering, product, and support teams to streamline workflows and optimize platform performance.
  • Support user onboarding and provide training materials or documentation as needed
  • Manage high-volume operational tasks while maintaining accuracy and attention to detail.
  • Communicate effectively with stakeholders to provide status updates and resolve operational challenges.
  • Assist in the development and implementation of operational best practices and process improvements.
  • Track operational metrics and generating reports to support data-driven decision-making.
Qualifications:
  • Experience in an operations analyst or similar support role, preferably in a SaaS or technology environment.
  • Strong troubleshooting skills and technical aptitude, with experience in L1/L2 support layers.
  • Ability to work efficiently in high-volume, fast-paced environments while maintaining quality.
  • Excellent communication and interpersonal skills with a customer-centric approach
  • Familiarity with data analysis tools and reporting is a plus.
  • Willingness to learn and adapt to new technologies and processes, including AI-related tools and concepts.
Required Skills:
  • Angular 13+.
  • ASP.NET 4.5.
Experience Required:
  • Required 10+ years overall experience.
  • Must Have 7+ years in Service Operations.
 
Company Benefits & Culture
  • Inclusive and diverse work environment
  • Opportunities for professional growth and development
  • Comprehensive health and wellness benefits
 
Appreciate your quick response and please feel free to reach me out for any query you may have.
 
Thanks

About the Company

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Artech LLC

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