Administrative Skills, Chinese Language, Communication Skills, Contract Management, Contract Processing, Data Entry, Dental Insurance, Detail Oriented, Documentation, Healthcare, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Operational Support, Presentation/Verbal Skills, Process Development, Proofreading, Spanish Language, Trust Law, Vietnamese Language, Vision Plan, Writing Skills
Chapel of the Chimes in Oakland, CA is a premier funeral home and cemetery serving families with compassion, professionalism, and care. Our administrative team plays a critical role in ensuring accuracy, efficiency, and exceptional service for both at-need and pre-need families.
We are seeking a detail-oriented Clerical Administrative Specialist to join our administrative department. This role is ideal for a candidate with strong clerical experience, excellent accuracy, and an interest in supporting cemetery operations—including marker design and contract processing.
This role is 100% onsite, and will be Monday-Friday 8:30AM-5PM.
Responsibilities
Marker Design & Processing
- Create and process memorial marker design requests using established guidelines.
- Coordinate layout approvals, inscription accuracy, and required documentation.
- Communicate with funeral arrangers, counselors, vendors, and families regarding marker status and requirements.
- Track design progress and maintain accurate digital and physical records.
Cemetery Contract Posting
- Accurately post at-need and pre-need cemetery contracts into internal systems.
- Verify pricing, property details, authorizations, and required signatures.
- Audit contracts for completeness and compliance before submission.
- Maintain contract logs, digital records, and supporting documents
Qualifications
- 2+ years of clerical, administrative, or office experience.
- High attention to detail and strong proofreading accuracy.
- Excellent written and verbal communication skills.
- Ability to maintain professionalism when working with sensitive or bereaved families.
- Comfortable with data entry, document processing, and multitasking.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
- Ability to learn cemetery and funeral home software systems (training provided)
Preferred:
- Experience in the funeral, cemetery, or healthcare industry.
- Familiarity with cemetery trust law, and contract processing.
- Familiarity with marker design workflows or layout review.
- Bilingual skills (Spanish, Chinese languages, or Vietnamese) a plus.
Compensation:
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) with Employer Matching
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
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Northstar Memorial Group