Clerical Aide

Key Responsibilities:

• Perform clerical and administrative duties to verify completeness of required documentation
• Respond to routine inquiries via phone, email, and in-person from participants, landlords, and the public
• Assist with assembling packets, notices, and informational materials
• Scan, upload, and index eligibility documents into housing management systems
• Track annual reexaminations, interim changes, inspections, and contract renewals
• Maintain participant case files for Housing Choice Voucher (HCV) and other housing programs
• Provide clerical support to FSS Coordinators, Housing Specialists, and Supervisors
• Perform general office tasks including typing, photocopying, and faxing
• Ensure confidentiality of participant information in compliance with HUD regulations

• Proficiency in Microsoft Office (Excel, Word, Outlook) and Adobe or similar software
• Ability to operate standard office equipment (printer, copier, calculator)
• Experience entering and managing data in database systems (e.g., MRI or similar)
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Strong customer service skills with the ability to interact professionally with diverse groups
• Ability to handle sensitive information with confidentiality

Preferred Experience:

• Prior clerical or administrative experience in housing, government, or social services environments is a plus