Clerical Assoc. III

Required:

Bilingual Spanish 

Shifts for these two workers will be one from 7am-3pm and one from 12pm-8pm. 

Purpose of Position:

• Responsible for all Front Desk operations, including scheduling, check in /out, co-pay collections, registrations, My-Chart enrollments, Bio-metric enrollments, meeting and greeting patients.
• Monitors the environment of the practice ensuring patient and staff safety
• Collaborates with clinical staff to ensure patients receive the best possible care
• Participate in meetings and huddles when necessary
• Monitors and facilitate the proper usage of Patients’ Kiosks for virtual visits
• Interacts and communicates with patients with Behavioral Health needs
• Practices contingency plans are initiated during emergencies such as IT and power outages
• Monitors compliance as per OMH, JC, and CMS standards
• Provides HIPPA compliant patient appointment information with agencies and other sites as required
• Monitors equipment and clinic environment -may submit work orders as needed
• Assist with Performance Improvement & Quality Assurance reports and data collection
• Calls patients to remind of upcoming appointments
• Monitors show rates closely and shares with providers
• Requisitions in-house supplies
• Assists in other units within Behavioral Health as needed
• Performs other related duties as assigned.

Additional/Recap of Duties:

• Answer telephone, relays messages, and directs accordingly.
• Is responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Metropolitan Hospital, as per dress attire policy.
• Promote a positive and pleasant attitude conducive to the workplace, which enhances and furthers the Mission, Vision and Value statement.
• Meet all Hospital compliance standards/requirement such as annual physical evaluation/assessment, Annual assessment Training; ELM trainings, and Fire Drill participation; annual OHS compliance
• Adheres to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors.

Machines, tools, equipment operated:

• Electronic Medical Record
• Internet access to HMO sites for insurance verification purposes
• Xerox/ Fax Machine
• Departmental Forms & Reports
• Epic
• Cyrocome

Knowledge/skills:

• High School Diploma Required
• Outstanding customer service skills
• Ability to motivate and supervise staff

Physical Demands:     

• May pick up boxes when needed

Required Skills:

• Front desk operations
• Data entry
• General clerical duties
• Microsoft office
• Operating office equipment

Additional Skills:

• Medical office experience
• Knowledge of medical terminology
• Interpersonal skills
• Customer service skills
• Verbal and written

Apply Now
If you’re excited about joining Mindlance as a Clerical Associate III we’d love to hear from you.