Clerical Associate - Neuro Surgical

Campus: Gateway

Unit: Neuro Surgical

Shift: Day/Evening

Clerical Associate (CA) - Neuro Surgical Unit

Be the Hub That Keeps Exceptional Patient Care Moving

Are you highly organized, service-oriented, and passionate about supporting patients and healthcare teams? As a Clerical Associate (CA) on the Neuro Surgical Unit at Deaconess Gateways Orthopedic and Neuroscience Hospital, youll play a vital role in ensuring the smooth operation of the unit while helping caregivers focus on what matters most-providing outstanding patient care.

As the central point of communication and coordination for the unit, youll work closely with nurses, physicians, patients, families, and support departments to create a positive experience for everyone who enters the unit.

What Youll Do

In this fast-paced and rewarding role, youll help coordinate daily unit operations and support the delivery of high-quality patient care by:

• Serving as a key communication resource for nurses, physicians, ancillary departments, patients, and families
• Coordinating daily unit activities to support efficient patient care and workflow
• Managing and utilizing communication systems and technology to facilitate smooth operations
• Assisting with patient information, scheduling, documentation, and administrative tasks
• Providing exceptional customer service to both internal and external customers
• Communicating important information accurately, professionally, and compassionately
• Supporting regulatory and documentation requirements while maintaining patient confidentiality

Your attention to detail and commitment to service help create an environment where patients receive seamless, coordinated care.

Why Youll Love This Unit

The Neuro Surgical Unit is a specialized 32-bed inpatient department with a 5-bed short-stay pod located within the Orthopedic and Neuroscience Hospital at Deaconess Gateway. The team provides care for patients undergoing advanced neurosurgical procedures as well as those experiencing neurological conditions and pain-related diagnoses.

Unit highlights include:

• Supporting a highly specialized neuroscience and surgical care team
• Exposure to patients recovering from neck, back, and brain surgeries
• Opportunities to work alongside neurosurgeons, neurologists, nurses, and other healthcare professionals
• Participation in a collaborative environment focused on innovation, healing, and patient-centered care
• A unit that values teamwork, communication, professionalism, and a positive attitude
• The opportunity to make a meaningful impact on the patient experience through exceptional service and coordination

Every day brings new opportunities to interact with patients, families, and healthcare professionals while contributing to successful patient outcomes.

What Were Looking For

Were seeking individuals who are organized, dependable, customer-focused, and thrive in a team-oriented environment. Strong communication skills, attention to detail, and a positive attitude are essential for success in this role.

If you enjoy helping others, coordinating multiple priorities, and being an integral part of a healthcare team, youll find this position both rewarding and fulfilling.

Qualifications

Required:

• Basic Life Support (BLS) Healthcare Provider certification within six months of hire
• Successful completion of Epic training/classes as required by the care center or unit

Preferred:

• High school diploma or equivalent (GED)

Make an Impact Behind the Scenes and Beyond

As a Clerical Associate, youll do more than manage administrative tasks-youll help create a smooth, supportive experience for patients, families, and caregivers alike. Join a team that values collaboration, excellence, and compassionate service while building valuable healthcare experience in a specialized clinical setting.

• Other Key Words: Entry-Level Clerical Associate, No Experience Required, Paid Training Provided, On-the-Job Training, Career Growth, CNA, PCT, D4