Duration: 10/12/2026 to 12/05/2026 with strong possibilities of extension.
Schedule: 7am-3pm and 12pm-8pm (2 shifts are available)
Location: New York, NY 10029
Required:
Bilingual Spanish Shifts for these two workers will be one from 7am-3pm and one from 12pm-8pm.
Purpose of Position:
Responsible for all Front Desk operations, including scheduling, check in /out, co-pay collections, registrations, My-Chart enrollments, Bio-metric enrollments, meeting and greeting patients.
Monitors the environment of the practice ensuring patient and staff safety
Collaborates with clinical staff to ensure patients receive the best possible care
Participate in meetings and huddles when necessary
Monitors and facilitate the proper usage of Patients’ Kiosks for virtual visits
Interacts and communicates with patients with Behavioral Health needs
Practices contingency plans are initiated during emergencies such as IT and power outages
Monitors compliance as per OMH, JC, and CMS standards
Provides HIPPA compliant patient appointment information with agencies and other sites as required
Monitors equipment and clinic environment -may submit work orders as needed
Assist with Performance Improvement & Quality Assurance reports and data collection
Calls patients to remind of upcoming appointments
Monitors show rates closely and shares with providers
Requisitions in-house supplies
Assists in other units within Behavioral Health as needed
Performs other related duties as assigned
Job Responsibilities
Additional/Recap of Duties:
Answer telephone, relays messages, and directs accordingly. Is responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Metropolitan Hospital, as per dress attire policy. Promote a positive and pleasant attitude conducive to the workplace, which enhances and furthers the Mission, Vision and Value statement. Meet all Hospital compliance standards/requirement such as annual physical evaluation/assessment, Annual assessment Training; ELM trainings, and Fire Drill participation; annual OHS compliance Adheres to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors.
Numbers & Facts
Location
New York, NY
Job Type
Contractor
Salary
$25–$27 Per Hour
Year Founded
null
Qualifications
Machines, tools, equipment operated:
Electronic Medical Record
Internet access to HMO sites for insurance verification purposes
Xerox/ Fax Machine
Departmental Forms & Reports
Epic
Cyrocome
Knowledge/skills:
High School Diploma Required
Outstanding customer service skills
Ability to motivate and supervise staff
Physical Demands:
May pick up boxes when needed
Required Skills:
Front desk operations
Data entry
General clerical duties
Microsoft office
Operating office equipment
Additional Skills:
Medical office experience
Knowledge of medical terminology
Interpersonal skills
Customer service skills
Verbal and written
Skills
Spanish Language
Epic Systems
Behavioral Health
Skills
Behavioral Healthunmatched
Co-Paymentsunmatched
Content Management Systems (CMS)unmatched
Contingency Plansunmatched
Data Collectionunmatched
Environmental Monitoringunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Kiosksunmatched
Maintain Complianceunmatched
Medical Recordsunmatched
Metricsunmatched
Patient Safetyunmatched
Performance Managementunmatched
Power Outagesunmatched
Quality Assuranceunmatched
Quality Managementunmatched
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