Clerical - D Shift (ID #513107)

Job Summary

We are seeking an energetic, detail-oriented, and dependable Customer Service Representative (CSR) to join our warehouse operations team. This position works closely with warehouse clerical staff, drivers, customers, and corporate teams to support shipping, receiving, inventory control, customer service, and invoicing functions.

The ideal candidate will thrive in a fast-paced environment, possess strong computer and communication skills, and be able to manage multiple priorities while maintaining accuracy and professionalism.

Responsibilities

Warehouse & Logistics Support

• Monitor inventory levels and track product movement
• Review shipping schedules and identify factors affecting deliveries
• Enter data accurately and generate time-sensitive reports
• Check drivers in and out throughout the day
• Print Bills of Lading (BOLs) and outbound shipment documentation
• Obtain release numbers, destination information, and trailer numbers
• Assign dock doors to incoming and outgoing drivers
• Maintain accurate shipping and receiving records

Customer Service & Administrative Duties

• Manage customer orders, inventory inquiries, and material handling requests
• Answer phones, emails, and customer inquiries professionally
• Resolve customer concerns and provide shipment updates
• Prepare customer reports by collecting and analyzing operational data
• Communicate proactively with customers regarding inventory and delivery status
• Maintain organized files and records for invoicing and customer accounts

Accounts & Reporting

• Review invoices for accuracy
• Assist with accounts receivable tracking and aging reports
• Maintain documentation for outstanding customer invoices
• Generate reports and support continuous process improvements

Qualifications

• High School Diploma or GED required
• Minimum 2 years of Customer Service experience
• Warehouse, logistics, transportation, or distribution experience preferred
• Strong computer skills and data entry experience
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Office 365 experience required
• AS400 experience is a plus
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Bilingual English/Spanish preferred

Physical Requirements

• Ability to sit, stand, walk, bend, and reach throughout the workday
• Ability to lift up to 25 pounds with or without accommodation
• Ability to work on a computer and use standard office equipment

Work Environment

• Office environment within a warehouse operation
• Frequent interaction with drivers, warehouse personnel, and customers
• Drug-free workplace

If you are looking for a stable opportunity with a growing company and have experience in customer service, logistics, or warehouse administration, we encourage you to apply today!