The Clerical Operations Manager is responsible for overseeing and coordinating the daily functions of registration clerks, Financial Investigators, and Patient Service Representatives across the main campus and satellite locations. This role ensures the efficient flow of departmental activities to support high-quality customer service, accurate registration, and timely billing. The manager assists in developing and maintaining revenue cycle practices related to managed care payments and capitation, while also leading the implementation of new outpatient registration systems and processes. Additionally, the Clerical Operations Manager monitors operational and financial reports for accuracy, identifies areas for improvement, and provides training and in-service education to staff to promote efficiency and compliance with organizational standards.
Responsibilities include overseeing and managing clerical operations including registration, patient services, and financial investigations across the main campus and satellite locations; ensuring appropriate staffing coverage, coordinating schedules, processing payroll, and maintaining employee attendance records to support 24/7 operations; monitoring registration, billing, and reimbursement processes to ensure accuracy, efficiency, and compliance; providing patients without insurance with guidance on financial assistance programs and ensuring timely scheduling of post-discharge appointments; conducting audits, analyzing issues, and implementing corrective actions to maintain quality assurance, patient satisfaction, and compliance with hospital policies and standards; managing departmental resources including supplies, uniforms, visitor pass system, and staff communications to ensure smooth daily operations.
Qualifications include a high school diploma or equivalent required, an associate's degree preferred, minimum of 2–5 years of healthcare managerial experience required, at least 2 years of experience with hospital-based registration and scheduling systems, proficiency with computer systems used in medical center financial operations, strong oral and written communication skills with excellent interpersonal abilities, working knowledge of medical terminology and coding, and the ability to read, write, and speak English at a level necessary to perform job responsibilities effectively.
Pay Range: USD $75,000.00 - USD $85,000.00 /Yr.
Maimonides Medical Center (MMC) is an equal opportunity employer.