Clerical Operations Mgr

About Us

We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Overview

The Clerical Operations Manager is responsible for overseeing and coordinating the daily functions of registration clerks, Financial Investigators, and Patient Service Representatives across the main campus and satellite locations. This role ensures the efficient flow of departmental activities to support high-quality customer service, accurate registration, and timely billing. The manager assists in developing and maintaining revenue cycle practices related to managed care payments and capitation, while also leading the implementation of new outpatient registration systems and processes. Additionally, the Clerical Operations Manager monitors operational and financial reports for accuracy, identifies areas for improvement, and provides training and in-service education to staff to promote efficiency and compliance with organizational standards.

Responsibilities

• Oversee and manage clerical operations including registration, patient services, and financial investigations across the main campus and satellite locations; recruit, train, evaluate, and discipline staff as needed.
• Ensure appropriate staffing coverage, coordinate schedules, process payroll, and maintain employee attendance records to support 24/7 operations.
• Monitor registration, billing, and reimbursement processes to ensure accuracy, efficiency, and compliance; implement new systems and workflows to improve operations.
• Provide patients without insurance with guidance on financial assistance programs and ensure timely scheduling of post-discharge appointments.
• Conduct audits, analyze issues, and implement corrective actions to maintain quality assurance, patient satisfaction, and compliance with hospital policies and standards.
• Manage departmental resources including supplies, uniforms, visitor pass system, and staff communications to ensure smooth daily operations.

Qualifications

• High School diploma or equivalent required; Associate's degree preferred.

• Minimum of 2-5 years of healthcare managerial experience required.

• At least 2 years of experience with hospital-based registration and scheduling systems.

• Proficiency with computer systems used in medical center financial operations.

• Strong oral and written communication skills with excellent interpersonal abilities.

• Working knowledge of medical terminology and coding.

• Ability to read, write, and speak English at a level necessary to perform job responsibilities effectively.

Pay Range

USD $75,000.00 - USD $85,000.00 /Yr.

Equal Employment Opportunity Employer

Maimonides Medical Center (MMC) is an equal opportunity employer.