Clerical Series

Clerical Series

Salary

See Position Description

Location

City Hall, CA

Job Type

Full-Time

Job Number

2027-002

Department

City Administration

Division

City Clerk (103)

Opening Date

08/10/2026

Closing Date

8/25/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

City and Job Overview

The City of Garden Grove is accepting applications for the position of

DEPARTMENT SECRETARY, PRINCIPAL OFFICE ASSISTANT, SENIOR OFFICE ASSISTANT, OFFICE ASSISTANT, and CLERICAL ASSISTANT

Deadline to apply for this recruitment is Tuesday, August 25, 2026 at 5:00 p.m. PST

Click here to apply online: Join Our Team

Incumbents in these positions provide administrative or clerical support to various departments throughout the City. Ideal candidates should have excellent organizational and office skills; be detail-oriented and meticulous; be proficient with computer programs, such as MS Word and Excel; know how to interact with various levels of employees in the organization; and be very customer service-oriented.

There is currently one (1) full-time Department Secretary vacancy in the Human Resources Department and one (1) full-time Office Assistant vacancy in the Economic Development Department.

This eligibility list may be used to fill current and future vacancies for these classifications throughout the City.

Essential Duties

DEPARTMENT SECRETARY: $5,569 - $8,228 monthly / $32.1290 - $47.4668 hourly

Example of Duties:

• Supervise clerical staff;
• Check records and reports to ensure accuracy, compliance and completeness;
• Receive inquiries both in person and over the phone from the public and employees;
• Regulate or supervise the maintenance of important records;
• Screen and route correspondence;
• Maintain and prepare confidential records and reports;
• Input and retrieve data from computer;
• Prepare documents of a confidential nature such as letters, reports, bulletins, memoranda, and minutes of meetings;
• Prepare or supervise the preparation of complex reports and summaries;
• Maintain stock of office supplies and order new supplies when necessary;
• Maintain petty cash accounts;
• Prepare travel arrangements and related expense reports and paperwork;
• May be required to take and transcribe dictation; and
• Perform other related duties as assigned.

Minimum Requirements:

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: Three (3) years of increasingly responsible secretarial experience.

PRINCIPAL OFFICE ASSISTANT: $5,045 - $7,454 monthly / $29.1031 - $43.0010 hourly

Example of Duties:

• Receive inquiries from the public both in person and over the phone;
• Maintain complex systems of interrelated files and records;
• Prepare or supervise the preparation of complex reports and summaries;
• Prepare documents including letters, reports, bulletins, memoranda, and minutes of meetings using Microsoft Word and Excel;
• Answer employee and public queries regarding interpretation of policies and procedures;
• Regulate or supervise the maintenance of important records;
• Compose correspondence or memoranda;
• Check reports and records for accuracy, completeness and compliance with established standards;
• Maintain confidential information in files and records;
• Screen and route correspondence to appropriate individuals;
• Operate a variety of office machinery including a personal computer;
• Gather and verify information on a variety of subjects and compile financial, statistical, activity and legal reports;
• Create data reporting forms and maintain data;
• May direct the work of other clerical staff; and
• Perform other related duties as assigned.

Minimum Requirements:

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: Three (3) years of general clerical experience including the operation of standard office equipment including PCs using MS Word and Excel.

SENIOR OFFICE ASSISTANT: $4,565 - $6,744 monthly / $26.3369 - $38.9102 hourly

Example of Duties:

• Interact with the public to answer questions, take complaints and disseminate information, both in person and by phone;
• Perform general clerical and related duties, including deciphering rough drafts and using a personal computer to prepare reports, correspondence, bills, vouchers, requisitions, receipts, notices or statistical data;
• Input and retrieve data from the computer;
• Type reports, correspondence, vouchers, receipts, schedules, minutes, requisitions and notices;
• Proofread and check reports, records and other data for accuracy, completeness and compliance with established office procedures;
• Prepare supply order requisitions;
• Answer mail and compose correspondence related to procedural matters or to impart basic information;
• Operate a variety of standard office machines and equipment; and
• Perform other related duties as assigned.

Minimum Requirements:

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: Two (2) years of responsible clerical experience, including the operation of standard office equipment, and personal computers using database management software and MS Word.

OFFICE ASSISTANT: $4,132 - $6,104 monthly / $23.8369 - $35.2149 hourly

Example of Duties:

• Answer routine requests for information from the public and City staff;
• Maintain informational and operational records;
• Operate a variety of standard office machines;
• Handle routing of incoming and outgoing mail;
• Classify material by subject matter and prepare new files;
• Type and/or verify reports, correspondence, vouchers, receipts, schedules, minutes, requisitions, notices, and statistical data;
• Disseminate forms to the public and give instructions for completion;
• Compose routine memos, correspondence and reports as needed;
• Compile, extract, summarize, and check fiscal and statistical data;
• Prepare requisitions and receive supplies; and
• Perform other duties as assigned.

Minimum Requirements:

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: One (1) year of general clerical experience including the operation of standard office equipment.

CLERICAL ASSISTANT: $3,933 - $5,811 monthly / $22.6877 - $33.5240 hourly

Example of Duties:

• Support members of their division by greeting and assisting the public;
• Operate standard office machines, including multi-line telephones, typewriters, adding machines, personal computers and copiers;
• Record, compare, check, verify and file information on records, forms and into the computer database;
• Search hard-copy and computer files for specific information;
• Prepare, copy, collate and assemble documents and other information;
• Type letters, reports, labels or other written documents from rough draft and clear copy;
• Proofread and check work for accuracy, proper grammar and compliance with procedures and/or policies;
• Open and distribute mail;
• Make simple arithmetical calculations and post financial and statistical data on records and forms, and enter data into a computer; and
• Perform other related duties as assigned.

Minimum Requirements:

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: Six (6) months of clerical experience in an office or public service environment using personal computers and with multiple-line telephones. Work experience with numbers or data is desirable.

Requirements

KNOWLEDGE OF:

Modern office methods, procedures, practices, and equipment; business English including vocabulary, grammatical usage, spelling, and punctuation; business reports and correspondence formats; methods of alphabetic, numeric, and subject matter filing; basic business accounting functions; supervisory techniques and their application, if applicable; and effective customer services techniques and principles.

ABILITY TO:

Type at the minimum required speed; perform administrative and/or clerical work at the appropriate difficulty level that may involve independent judgment, speed, and accuracy; analyze situations and make decisions regarding procedural matters without immediate supervision, if applicable; communicate clearly and effectively over the phone, in writing, and in person; prepare and maintain accurate and complete records and reports; maintain records systems; operate a personal computer and related software; follow oral and written directions; and interact tactfully and courteously with public, staff, and elected officials.

OTHER REQUIREMENTS

Possession of a valid California Class C drivers license is highly desirable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Incumbents in this classification walk; sit; stoop/bend/lean; turn/twist; use fingers and hands repetitively; reach above and below shoulder level; speak clearly; hear normal voice conversation; see long distances; see small details; use a telephone; use a 10-key machine; and work on a personal computer. Incumbents may need to lift items weighing up to 20 lbs.

WORK ENVIRONMENT

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Incumbents in this classification work in an open-office environment; have direct contact with the public; and may perform overtime work beyond regularly scheduled hours.

Other Important Information

HOW TO APPLY

Online applications can be completed by visiting: www.ggcity.org/hr; Questions regarding this position may be sent via email to ggjobs@ggcity.org. City Hall is open Monday through Thursday, 7:30 a.m. to 5:30 p.m., and every other Friday, 7:30 a.m. to 5:00 p.m.

The deadline to apply is Tuesday, August 25, 2026 at 5:00 p.m. PST.

Online application packets must include:

• a completed online employment application
• a completed supplemental questionnaire

The job application and supplemental questionnaire must be completely filled out. Be sure to detail any education, training, or other relevant course work that would make you a particularly strong candidate.

Only those who appear to have the best qualifications will be invited to continue in the selection process. Meeting the minimum requirements does not guarantee an invitation to further testing.

THE SELECTION PROCESS

Selection process will consist of:

• Written test - administered online via eSkill 09/01/2026 - 09/08/2026
• Typing test - certificates must be submitted by September 15, 2026
• Oral panel interview - tentatively scheduled for October 1, 2026

Since testing is conducted virtually, candidates will require access to a computer and reliable internet. PLEASE NOTE: Applicants who advance in this recruitment may be required to take parallel versions of virtually administered exams in a proctored in-person setting in order to confirm their identities as the original test takers.

Candidates who may need accommodations during the selection process must contact the Human Resources Department at ggjobs@ggcity.org at least one week prior to any test dates.

TYPING CERTIFICATE

Candidates must provide a typing certificate demonstrating typing speed.

Typing certificates must meet the following criteria:

• Meet the minimum typing speed of 40 net words per minute.
• Test must be for a 5-minute timed test.
• Must have been administered by an appropriate source, such as a temporary agency, adult school, career center, or other agency that regularly provides typing certifications. Typing certificates must include the contact information of the agency that administered the typing test.
• Internet certificates WILL NOT be accepted.
• Certificates must be issued between September 2025 and September 2026.

APPLICANTS WILL RECEIVE COMMUNICATION THROUGH EMAIL ONLY. Applicants should check their email and spam mail for all notices.

If there are any questions regarding this recruitment, please contact the Human Resources Department at ggjobs@ggcity.org.

NEPOTISM POLICY

The City has adopted a Nepotism Policy that may affect the status of a candidate's application. Please refer to the Garden Grove Municipal Code 2.44.440 Nepotism Policy for more information.

EQUAL OPPORTUNITY EMPLOYER

The City of Garden Grove is an Equal Opportunity Employer that does not discriminate on the basis of sex, race, color, marital status, religion, ancestry, national origin, medical condition, non-disqualifying disability, age, sexual orientation, gender identity/expression, genetic information, marital status, military/veteran status, or other protected class covered by appropriate law.

DISASTER SERVICE WORKER

Per Government Code 3100, in the event of a disaster, employees of the City of Garden Grove are considered disaster service workers and may be asked to respond accordingly.

VACATION

Accrues at the following rates:

• 80 hours upon completion of one (1) year
• 120 hours after one (1) year - 10 hours per month
• 132 hours after four (4) years - 11 hours per month
• 144 hours after nine (9) years - 12 hours per month
• 156 hours after eleven (11) years - 13 hours per month
• 168 hours after fourteen (14) years - 14 hours per month
• 186 hours after sixteen (16) years - 15.5 hours per month
• 207 hours after nineteen (19) years - 17.25 hours per month
• 246 hours after twenty-four (24) years - 20.6 hours per month

HOLIDAYS: 14 paid holidays a year (up to 125 hours)

SICK LEAVE: Accrues at 8 hours for each full calendar month of service.

CAFETERIA PLAN HEALTH INSURANCE: The City provides each eligible employee a fringe benefit allocation to purchase benefits for themselves and their dependents. Any unused portion of the allowance may be put into a deferred compensation plan, or taken as cash at the end of the year, or invested into a Flexible Reimbursement Account in which employees may tax-defer funds to use to pay for childcare or to cover those health and dental care expenses (deductibles, etc.) that are not reimbursed by an insurance carrier.

DEFERRED COMPENSATION PROGRAM: Employees may contribute to a 457(b) account up to the maximum as determined by the IRS annually. There is no City contribution.

RETIREMENT:

Tier I - Employees hired prior to January 1, 2013, are covered by the "2.5% at 55" single highest year option of the Public Employees Retirement System (PERS) plan. Employees contribute eight percent (8%) of salary to PERS on a tax-deferred basis. Employees hired after January 1, 2013 that have already been enrolled in CalPERS or another reciprocal retirement system and do not have a break in service of more than six (6) months may be hired into Tier I. The plan also includes the 1959 Survivor Benefit (Indexed Level), and $5,000 death benefit.

Tier II - Employees hired after January 1, 2013, are covered by the "2% at 62" three highest year average option of the Public Employees Retirement System (PERS) plan. Employees contribute half of the normal cost to PERS on a tax-deferred basis. The plan also includes the 1959 Survivor Benefit (Indexed Level), and $5,000 death benefit.

BILINGUAL INCENTIVE: Employees may receive $85 per pay period if designated by the department head and certified by Human Resources to use bilingual verbal and translation abilities for languages such as Spanish, Korean, Vietnamese, or other designated languages. A designated and certified bilingual employee required to utilize his/her verbal-only bilingual abilities (Vietnamese, Korean, Spanish and/or any other language designated by the City Manager) on City business will be paid $65 each pay period.

TUITION REIMBURSEMENT: Employees who successfully pass probation may receive up to $3,000 per year for pre-approved completed coursework toward a college degree.

RIDESHARE PROGRAM: Incentives in the form of various gift certificates and transportation subsidies are provided to encourage ride sharing and other types of alternate commuting modes.

Please visit the Citys website for more information: https://ggcity.org/hr/salary-and-benefits

THE BENEFITS LISTED ABOVE ARE ONLY RELEVANT TO FULL TIME EMPLOYEES. BENEFITS FOR PART-TIME BENEFITED AND NON-BENEFITED EMPLOYEES WILL DIFFER FROM THOSE OF A FULL TIME EMPLOYEE.

01

Please carefully read these instructions: Your responses to the supplemental questions below will be used to determine your qualifications for the position. You are required to answer ALL of the supplemental questions as truthfully and accurately as possible. Your responses to these questions are subject to verification and may be assessed in subsequent examination parts. Any sign of deliberate misinformation or intentional exaggeration may result in disqualification from this examination process.

• Yes - I have read, understood, and agree to these terms
• No - I have read, understood, and do not agree to these terms. I wish to withdraw my application from this process

02

Please select the highest level of education you have completed.

• Some high school
• High school diploma or G.E.D.
• Associates degree
• Bachelors degree
• Masters degree
• Doctorate or Ph.D.
• None of the above

03

How many years of general clerical experience do you possess?

• I do not have experience in this area
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years or more

04

Please briefly describe your general clerical experience. Please write "N/A" if you do not have any experience in this area.

05

How many years of work experience do you have supporting a legislative/governing body (e.g., city council, commission, board)

• I have no experience in this area
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years or more

06

Please briefly describe your experience providing support to a legislative/governing body (e.g., city council, commission, board). Please write "N/A" if you do not have any experience in this area.

07

How many years of work experience do you have maintaining and organizing an organizations physical and digital records?

• I have no experience in this area
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years or more

08

Please briefly describe your experience maintaining and organizing an organizations physical and digital records. Please write "N/A" if you do not have any experience in this area.

09

Please check off which type of employment you are willing to accept. Check all that apply.

• Part-time position
• Full-time position

10

Please check off what position(s) you are interested in applying for. This does not guarantee placement in these positions. Check all that apply.

• Clerical Assistant ($3,933 - $5,811 monthly)
• Office Assistant ($4,132 - $6,104 monthly)
• Senior Office Assistant ($4,565 - $6,744 monthly)
• Principal Office Assistant ($5,045 - $7,454 monthly)
• Department Secretary ($5,569 - $8,228 monthly)

Required Question

Employer City of Garden Grove

Address 11222 Acacia Parkway

P.O. Box 3070

Garden Grove, California, 92840

Phone (714) 741-5004

Website https://ggcity.org/hr