CLERK 3

JOB DESCRIPTIONCity of Allentown

Position Description

Class Title: CLERK 3 (Housing/Rental Division)

Grade Number: 8M (Non-Exempt)

Department: COMMUNITY & ECONOMIC DEVELOPMENT

Bureau: BUILDING STANDARDS & SAFETY - RENTAL/PRE-SALES TEAM

Union: SEIU

GENERAL PURPOSE

Provides administrative and clerical support to the Housing/Rental Division within the Bureau of Building Standards & Safety. This position supports housing code enforcement, rental inspections, complaint processing, and presale programs by managing records, processing

billing, responding to public inquiries, and assisting with division operations.

SUPERVISION RECEIVED

Under direct supervision of the Housing Supervisor.

SUPERVISION EXERCISED

May exercise supervision over no one.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide administrative support for housing code enforcement, rental inspections, housing complaints, and presale programs.
• Process rental license applications and issue rental unit licenses.
• Prepare and process annual rental billing, including re-inspections, appeals, reinstatements, and related fees.
• Respond to inquiries regarding rental billing, inspections, licensing, and program requirements.
• Maintain and update property records, owner occupancy status, and rental databases.
• Collect, receipt, and process payments in accordance with City procedures.
• Compile, verify, and maintain fiscal, statistical, and administrative records.
• Prepare reports and assist with data tracking as required.2
• Provide customer service via phone, email, and in person to property owners, tenants, contractors, and the public.
• Coordinate with inspectors, staff, and external agencies to obtain and provide information.
• Schedule meetings and prepare meeting minutes as assigned.
• Performs related work as may be required

MINIMUM QUALIFICATIONS

Education and Experience

A. High school diploma or equivalent required.

B. One (1) year of clerical, administrative, or customer service experience preferred.

C. Municipal, housing, code enforcement, or permitting experience desirable.

D. Equivalent combinations of education and experience will be considered.

Technical Skills

A. Proficiency in Microsoft Office (Word, Excel, Outlook).

B. Experience with database systems and financial recordkeeping preferred.

C. Ability to learn municipal software systems and internal databases.

Knowledge, Skills and Abilities

A. Knowledge of standard office procedures and business English.

B. Ability to interpret and apply established policies and procedures.

C. Strong organizational and recordkeeping skills.

D. Ability to process billing and maintain accurate financial records.

E. Strong written and verbal communication skills.

F. Ability to handle high-volume public contact with professionalism and tact.

G. Ability to manage multiple tasks and meet deadlines in a fast-paced environment.3

TOOLS AND EQUIPMENT USED

A. Personal computer and municipal software systems

B. Standard office equipment (printer, copier, scanner, calculator)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is constantly required to sit and

talk or hear. The employee is required to walk; use hands to finger, handle, or feel

objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision

abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

The noise level in the work environment is usually moderate

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference

check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work

that may be performed. The omission of specific statements of duties does not exclude

them from the position if the work is similar, related or a logical assignment to the

position.

The job description does not constitute an employment agreement between the

employer and employee and is subject to change by the employer as the needs of the

employer and requirements of the job change.

Revised 2/20/2026