Job Description
Position : Clerk-Arbitration
Location:Manheim, PA
Duration: 12+ Months contract position with good chances of extension
Job Summary:
The Client Service Representative (Call Center Rep) position entails serving as the primary customer support for our contact center. Success in this position requires that the CSR be able to work independently with little to no supervision, provide immediate availability, be professional, provide documentation within our systems. The CSR is empowered to make decisions that eliminate impediments to our customers' ability to buy cars. This empowerment requires the CSR to be confident in both the business and Manheim’s product offerings.
Key Responsibilities:
Location:Manheim, PA
Duration: 12+ Months contract position with good chances of extension
Job Summary:
The Client Service Representative (Call Center Rep) position entails serving as the primary customer support for our contact center. Success in this position requires that the CSR be able to work independently with little to no supervision, provide immediate availability, be professional, provide documentation within our systems. The CSR is empowered to make decisions that eliminate impediments to our customers' ability to buy cars. This empowerment requires the CSR to be confident in both the business and Manheim’s product offerings.
Key Responsibilities:
- Prior clerical or administrative experience required.
- Valid Driver’s License and safe driving record required.
- Strong verbal and written communication and organization skills with strong attention to details required.
- Basic computer software skills required.
- Commitment to providing excellent customer service required.
- Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive data entry tasks; manual dexterity.
- Vision abilities required include close, distance and depth perception.
Numbers & Facts
| Location | Manheim, PA |
| Industry | Computer/IT Services |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.
Skills
- Administrative Skillsunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Computer Softwareunmatched
- Copying Machinesunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Depth Perceptionunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Driver's Licenseunmatched
- Fax Machinesunmatched
- Manual Dexterityunmatched
- Office Equipmentunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Writing Skillsunmatched
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