Clerk-Call Center

Customer Service RepresentativeUsing a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:Responds to telephone inquiries and complaints using standard scripts and proceduresGathers information, researches/resolves inquiries and logs customer callsCommunicates appropriate options for resolution in a timely mannerInforms customers about services available and assesses customer needsProvides functional guidance, training and assistance to lower level staff as mentorProvides assistance, training and troubleshooting support to lower level staff as mentorSchedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problemsAssists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectivenessAll other duties as assigned