Clerk-Call Center (Parking)

PRWT Services Inc

Philadelphia, PA

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JOB DETAILS

SALARY

JOB TYPE

Full-time

SKILLS

Business Processes, Business Solutions, Call Centers, Call Volume, Customer Support/Service, English Language, Facilities Management, Government, High School Diploma, Mail Processing, Presentation/Verbal Skills, Resolve Customer Issues, Spanish Language, Time Management, Writing Skills

LOCATION

Philadelphia, PA

POSTED

30+ days ago

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.SUMMARYCustomer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. RATEClerks can earn up to $14.75.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call centerAccurately process, document and record mail correspondenceResearch and review correspondence to assess action to be takenPrepares paperwork for processing of refund due to customersSchedule hearingsOther duties as assignedQUALIFICATIONS High school diploma or general education degree (GED). One to three months related experience and/or training, or equivalent combination of education and experience.6 month of high volume call center experience Excellent oral and written communications skills.Ability to work in a fast paced, high volume area.Candidate must be available to work between the hours of 8:00am and 8:00pm.Scheduling is based on the need of the call center.Ability to read, write, and understand English and/or Spanish.Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimalsAbility to calculate figures and amounts such as discounts, interest, and percentagesAbility to apply common sense understanding to carry out simple one or two step instructions Ability to deal with standardized situations with only occasional or no variablesTraining will take place virtually. Customer Service Reps will be required to work in person on-site prior to the end of training. We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

About the Company

PRWT Services Inc

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