Responsibilities:
- Build guest and team member positive relations.
- Participates in departmental and company meetings.
- Ensure consistent high-quality service to all our team members and guests.
- Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
- Assigns guest accommodations in accordance with procedures and SOPs.
- Answer phones within 3 rings while following the company phone script.
- Build guest and team member positive relations.
- Participates in departmental and company meetings.
- Ensure consistent high-quality service to all our team members and guests.
- Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
- Assigns guest accommodations in accordance with procedures and SOPs.
- Create and update guest reservations upon request based on hotel availability.
- Follows room availability and reports any issues to supervisor.
- Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desks daily operation.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
- Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
- Create and update guest reservations upon request based on hotel availability.
- Follows room availability and reports any issues to supervisor.
- Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desks daily operation.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
- Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
- Performs related duties as assigned.
Target Salary Range: $17.00 per hour
Qualifications:
- High school diploma or equivalent required.
- Experience with hotel operating systems preferred.
- Previous experience with computers is preferred.
- Hotel Experience preferred.
WORKING ENVIRONMENT & PHYSICAL EFFORTS
The hospitality industry is a 24 Hour 365-day operation.
This position will primarily be indoors under controlled temperatures.
Occasional exposure to outdoor climates
Occasional: standing, walking, lifting up to 30 pounds
Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
Speech and Vision abilities are required