Clerk Functions Supervisor

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$85,774.23 - $131,454.21 Annual

Department:

Department of County Management (DCM)

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

June 25, 2026

The Opportunity:

Overview

Who We Are & What We Do:

At the Department of County Management (DCM), the public service we carry out is essential to the operation of Multnomah County as a government, as well as an employer. The Division of Assessment, Recording, and Taxation (DART) strives to ensure the stability and quality of life for our community by providing local governments with the revenues necessary to fund essential services.

At DART, we pride ourselves on providing reliable, responsive, personal service to the public and our co-workers. As a team, we are committed to being good stewards of public resources while creating a safe and inclusive environment for employees, customers, and the communities we serve.

The primary role of DART staff members is to carry out the functions of the Recorder and Assessor’s Office in a manner that is friendly, respectful, resourceful and willing in order to create an environment of safety, trust and belonging for all.

Who We are Seeking:

The Division of Assessment, Recording, and Taxation (DART) is seeking a Program Supervisor for our Clerk Functions team. We are looking for a dedicated professional who is a: 

• People-first supervisor dedicated to training, mentoring, and monitoring a team of ten direct reports while fostering a collaborative, supportive workplace culture.

• Compliance expert adept at interpreting legislative updates, meeting mandatory legal deadlines, and managing state-level reporting.

• Forward thinking leader devoted to delivering excellent service and increasing workplace efficiencies.

• Public service champion dedicated to resolving complex customer escalations, managing public-facing operations, and maintaining a positive community image.

This front-line supervisor role resides within the Customer Relations unit, which encompasses the Property Tax, Ownership & Parcel Management, and Clerk Functions teams. The unit comprises two supervisors and 21 employees. This position works collaboratively with the other supervisor to manage daily operations across both functional teams. The Clerk Functions Supervisor trains, supervises and monitors the work of 10 direct reports: 3 A&T Tech 2 leads and 7 A&T Tech 1s.

Essential functions for the Clerks team include: 

• Performs in-person and electronic recording of land related and other legal documents

• Issues marriage licenses and domestic partnerships

• Provides administrative support for the Property Value Appeals Board process

• Provides certified copies of marriages and recorded documents

• Assists the public in the Digital Research Room  

• Provides service to the public through  in person lobby transactions, mailed in correspondence, online communications, and telephone support

The Program Supervisor for the Clerks team requires the flexibility of working with various job functions to provide excellent customer service, both internal and external. This position oversees an integral area of customer service for the organization and is responsible for resolving customer and employee-related issues and complaints, as well as maintaining a positive government service image to the public. This position performs a variety of technical and supervisory tasks relative to the Clerks Team. 

The Program Supervisor in this area assures mandatory deadlines set forth in law and quality standards are met. They review legislative updates and potential changes in law to inform necessary changes to the Multnomah County process.  This individual serves as the county subject matter expert for recording documents and the marriage application process.  They are the named clerk for the Property Values Appeals Board and are responsible to submit timely appeal information to the State of Oregon on behalf of the county.   

This position provides direct customer service to the public in person and by phone, by supplying a wide variety of information pertaining to the above services as well as assessment, taxation, and appraisal records. The supervisor helps to manage escalated customer concerns and assists to solve complex questions presented by team members and the public. 

This position assists in developing and implementing quality improvement projects that will have a positive impact on the operational needs of the work of the Clerk Functions Unit. This position assists with the budget process, maintains and produces budget reports as well as forecasts staffing needs in their functional areas.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. 

Minimum Qualifications/Transferable Skills*:

• Bachelor’s degree with major coursework in real estate, public administration, business administration or a related field; experience may substitute for a degree

• Three (3) years of leadership (supervisory or leading role) and customer service experience in assessment & taxation or a government environment that demonstrates the ability to perform the duties of the position

• Two (2) years experience working with the relevant ORS (Oregon Revised Statutes) & OAR’s (Oregon Administrative Rules) pertaining to the recording of documents, marriage application process, the administration of Oregon Property Tax and/or Value Appeals

• The ability to pass a criminal records check

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience working with Title Companies, agents or other Real Estate professionals

• Strong understanding of deeds, title transfers, and other property actions

• An understanding of complex property tax concepts including compression, Measure 5 and Measure 50

• Knowledge and understanding of the property tax appeal process via the Property Value Appeals Board

• Experience coaching or leading teams of 6 or more 

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. 

Screening and Evaluation 

The Application Packet: Your completed application must include the following items:

• A completed online application.

• A resume that contains your relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, and if applicable the number of employees under your supervision.

• A cover letter that expands on your resume and addresses 

  • why you are interested in this position and;

  • demonstrates how your experience and skill set aligns with the minimum and preferred qualifications listed.

Note: The application,  resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, addressing how you meet the minimum and any preferred qualification listed, as these materials may be scored and determine if you move forward in the process.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review, phone screen, and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Background check and reference checks: All finalists must pass reference checks and some departments may require a criminal records check.

Additional Details 

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Type of Position: This is a salary, non-represented position that is not eligible for overtime.

Schedule: Monday - Friday 8:30 AM - 5:00 PM or a 9/80  alternative schedule; there may be some flexibility with scheduling, and daily start and end times. 

Work Location: This position works onsite at the Multnomah Building, 501 SE Hawthorne Blvd, Portland, OR 97214. 

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities.For more information, please visit theDisaster Service Worker Informationpage.  

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Jessi Rhodes

Email:

jessi.rhodes@multco.us

Phone:

+1 (971) 8650407

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9361 - Program Supervisor