Clerk III - UIDL

The Department of Pathology is seeking a Clerk III to under general supervision, provides clerical support related to the client relations, services, and billing functions of the University of Iowa Diagnostic Laboratories (UIDL). Performs a variety of tasks including, but not limited to, answering phone calls; responding to voicemail and emails; management of client/accessioning errors; coordinating receipt and delivering of cases; maintaining inventory; and report dissemination. All tasks involve numerous steps and techniques that require the use of judgment and problem-solving skills while working in a fluid team environment. This position is 100% time, Monday - Friday, 0800-1700.

Duties to include:

• Answer the telephone and respond to voicemail and email requests in a timely manner demonstrating effective and professional verbal and written communication skills.
• Support client relations by curating client/patient databases, managing client and accessioning errors, timely releasing result reports, and creating client specific requisitions.
• Review, receive, and deliver anatomic pathology cases.
• Maintain laboratory supplies and fulfill collection kit requests in conjunction with UIDL technologists.
• Demonstrate time management skills and adhere to UI Health Care policies and good work practices

For a full job description, please send an e-mail to the contact listed below.

The Department of Pathology is part of UI Health Care, a comprehensive health sciences center that serves Iowa and the region, as well as patients referred from the United States and overseas. The Clinical Laboratories are well recognized for providing outstanding and comprehensive care to the patients we serve. The breadth and depth of services provided are amongst the best in the country. The educational programs that the department participates in includes medical students, clinical laboratory scientists as well as biomedical scientists. To learn more: https://medicine.uiowa.edu/pathology/about-us

Minimum Eligibility Requirements:

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desirable Qualifications:

• One-two years' experience related to customer service.
• Any laboratory (research or clinical) or hospital experience related to patient testing and/or billing.
• Experience or working knowledge with laboratory information systems - EPIC specifically.
• Experience with revenue cycle management software - TELCOR specifically.
• Experience with Excel spreadsheets.
• Experience with Outlook and email management.
• Demonstrated ability to multitask and work in a team environment.

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Brenda Carey at brenda-carey@uiowa.edu.

Applicant Resource Center -

Need help submitting an application or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours:

Monday 10:00 a.m. - 4:00 p.m.

Tuesday 10:00 a.m. - 4:00 p.m.

Wednesday 10:00 a.m. - 4:00 p.m.

Thursday 10:00 a.m. - 4:00 p.m.

Friday 10:00 a.m. - 4:00 p.m.

Or by appointment

Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule an appointment or just stop by.

Visit the website for more information: Application Resource Center | University of Iowa Health Care

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 8
• Starting Salary Minimum: $39,859.92

Contact Information

• Organization: Healthcare
• Contact Name: Brenda Carey
• Contact Email: brenda-carey@uiowa.edu