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Workers' Compensation Board
Claims Management Unit
Opening Date: April 17, 2026
Closing Date: May 4, 2026
Grade / Admin Unit: 18 / Supervisory
Job Class Code: 0004
Salary: $19.95 -$27.77
Position Number: 029000365
Location: Augusta Central Office
Telework: None
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
JOB DESCRIPTION
The Clerk IV is a working supervisor who assists in managing the Board's Claims Management Unit. The position acts as a resource to both Board employees and the workers' compensation insurance community including insurance adjusters, auditors, advocates and attorneys.
RESPONSIBILITIES
The Clerk IV functions under the direction of a Business Manager I and is responsible for day-to-day operations of the unit including supervision, maintaining data standards and ensuring accuracy of regulatory filings. Representative tasks include updating staff on policies affecting the unit, addressing issues and answering questions, processing regulatory filings, collaboration with other internal units and training, evaluation and coaching. The Clerk IV will develop a working knowledge of Electronic Data Interchange (EDI), Board rules, processes and forms and become familiar requests from the Social Security Administration.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of applicable laws, rules, regulations, policies and procedures.
- Knowledge of modern office management principles and practices.
- Knowledge of supervisory principles, methods, and techniques.
- Knowledge of interviewing principles and techniques.
- Knowledge of human resources practices and employee benefits.
- Knowledge of the principles, practices, and equipment related to quality control of data input and output.
- Ability to communicate effectively verbally and in writing.
- Ability to supervise subordinate personnel.
- Ability to plan, organize, delegate and assign work.
- Ability to establish operational priorities, procedures, and quality assurance mechanisms.
- Ability to coordinate and integrate work objectives among several projects and/or operational units.
- Ability to effectively plan and adjust work operations to meet planned and unexpected change.
- Ability to develop and recommend new work methods and administrative policies and procedures.
- Ability to understand and promote management goals as they affect day-to-day and long-term operations.
- Ability to establish program objectives and/or performance goals and assess progress.
- Ability to exercise good judgment in appraising situations and making decisions/recommendations.
- Ability to create and use varied correspondence formats and compose standard business correspondence.
- Ability to verify, code, compute, and/or reconcile data on standard documents.
- Ability to review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
- Ability to use applicable computer programs.
MINIMUM QUALIFICATIONS
Six (6) years of responsible clerical experience to include two (2) years performing supervision or performing highly independent clerical work. Preference may be given to candidates with knowledge of the Maine Workers' Compensation System.
APPLICATION INSTRUCTIONS:
Please submit a cover letter along with a current resume and three (3) professional references.
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
CONTACT INFORMATION: For more information or questions specific to the position, please contact Name and email address/phone number (default will be: recruiting.ggsc@maine.gov)
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition o