Accounts Receivable Processing, Cargo/Freight, Communication Skills, Conflict Resolution, Continuous Improvement, Credit Cards, Credit Processing, Credit and Collections, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Fast Food, Logistics, Microsoft Excel, Microsoft Word, Multitasking, Negotiation Skills, Operational Support, Order Supplies, Organizational Skills, Problem Solving Skills, Service Delivery, Team Player, Time Management, Transaction Processing/Management, Typing
Description
Join the Armour Team Today!
Position Overview: Bring your energy and organizational skills to a fast-paced environment where every day makes a difference! As an Office Clerk, you’ll be the go-to person who keeps our terminal running smoothly. From supporting dispatch operations to ensuring accurate data flow and clear communication, you’ll play a key role in delivering exceptional service to our customers and helping our drivers stay on the move. If you thrive in a dynamic setting and enjoy keeping things running seamlessly behind the scenes—this role is for you.
What You’ll Do
- Enter data quickly and accurately to keep operations moving
- Efficiently check drivers in and out
- Maintain undelivered reports and complete daily coding
- Ensure POD (Proof of Delivery) compliance
- Prepare and distribute On-Time Delivery reports
- Respond promptly to customer tracing requests
- Manage Hold for Pickup items
- Process miscellaneous AR transactions and handle cash collections
- Prepare deposits and process credit card payments
- Scan and organize paperwork (BOLs, PODs, etc.)
- Maintain and clean up the pickup screen
- Provide general dispatch support
- Order office supplies as needed
- Participate in team calls and meetings
- Coordinate timely pickups and deliveries using dispatch tools
- Communicate expectations clearly to drivers
- Verify truck manifests before departure
- Respond quickly and professionally to emails and calls
- Work closely with Dispatch, Dock, Drivers, and other teams to meet customer needs
- Escalate issues to the Terminal Manager or Supervisor as needed
- Support additional tasks and projects as required
What You Bring
- Excellent time-management and organizational skills
- Ability to juggle multiple priorities in a fast-moving environment
- Self-starter with a proactive, solution-driven approach
- Friendly, positive, and team-oriented attitude
- Conflict resolution and negotiation skills
- Open to feedback and continuous improvement
- Strong problem-solving abilities and sound judgment
- Clear, professional communication skills
- Flexibility and adaptability
- Reliable and professional presence
Education & Experience
- Experience in transportation or logistics is an asset
- CITT or other industry-related credentials are a plus
- Familiarity with TMW Systems is an advantage
- Strong skills in Microsoft Word & Excel
- Fast and accurate typing and data entry skills
Ready to be a key player in keeping freight moving and customers happy?
Apply today and join a team that values your drive, attention to detail, and commitment to excellence!
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Armour Transportation Systems