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Skills
- Administrative Skillsunmatched
- Amcomunmatched
- Biologyunmatched
- Call Center Softwareunmatched
- Cancerunmatched
- Cell Biologyunmatched
- Clinical Medicineunmatched
- Clinical Trialunmatched
- Computer Systemsunmatched
- Computer Workstationsunmatched
- Customer Service Systemsunmatched
- Diversityunmatched
- Emergency Proceduresunmatched
- Emergency Responseunmatched
- FCC (Federal Communications Commission)unmatched
- Financial Managementunmatched
- Hearing Impairmentunmatched
- Immunologyunmatched
- Inventory Managementunmatched
- On Callunmatched
- Pagerunmatched
- Radio Operationunmatched
- Record Keepingunmatched
- Regulationsunmatched
- Support Documentationunmatched
- System Operationsunmatched
- Telecommunicationsunmatched
- Telephone Skillsunmatched
- Testingunmatched
- Time Managementunmatched
- Translational Researchunmatched
- Workforce Managementunmatched
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a worldleading cancer treatment and research institution based in Manhattan, New York. Founded in 1884, Our client is now a premier National Cancer Institute designated comprehensive cancer center. Its integrated care model bridges personalized patient treatment with innovative translational research in cancer biology, immunology, cell biology, and more. The institution remains committed to "ending cancer for life" through toptier clinical care, ambitious research programming, and ongoing clinical trials.
Job Title: Clerk Page/Telephone Operator
Location: New York, NY 10017
Duration: 12+ Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: 2 pm 10 pm
Job Description:
Job Summary:
- Operates Attendant, Page, and Answering Service consoles.
- Performs job-related clerical duties.
Telephone Operations:
- Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
- Initiate page calls on the computer system, radio long range, and aural page systems.
Performance Expectations:
- Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
- Provide page support in a timely and accurate manner.
- Provide quality customer service for page system users.
- Assist with Zetron testing, pager configuration/troubleshooting, and database updating, as needed.
- Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.
- Follow all required documentation and notification instructions.
- Provide transcription service for on call schedules in a timely and accurate manner.
- Provide transcription service for doctor's answering service information in a timely and quality fashion.
- Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.
- Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.
Page System Support:
- Operate radio page system according to FCC regulations.
- Program Zetron paging system changes as necessary.
- Assist in maintaining record of local calls and air call paging.
Emergency Support:
- Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
- Respond to all emergency calls such as: Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.
- Follow procedures as documented in departmental procedures and follow up on all calls.
- Document all emergencies for reporting to the Emergency Preparedness Committee.
On Call Schedule Maintenance:
- Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.
- This information will also be transferred to the website to be used by all employees.
Answering Service:
- Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.
Administrative and Clerical Support:
- Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
- Change batteries on page units as necessary.
- Transmit Telex messages and distribute incoming messages to appropriate departments.
- Respond to TTY unit (hearing impaired) when necessary.
Problem Management:
- Receive, record, and forward all trouble calls for off-hours trouble reporting.
Required Skills & Experience:
- Client will allow any amount of experience. If there is none, this should be escalated.
Education: Required Education:
- HS Diploma/GED.
TekWissen Group is an equal opportunity employer supporting workforce diversity
Numbers & Facts
| Location | New York, NY |
| Industry | Computer/IT Services |
| Salary | $27 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.