OFFICE OF THE COOK COUNTY CLERK
NOTICE OF JOB OPPORTUNITY
CLERK V
Reference ID: VR-00001
Posting Date: August 13, 2026
Closing Date: August 27, 2026 @ 11:59:00 PM
Status: Full-time
Shift Start Time: 9:00 A.M.
Shift End Time: 5:00 P.M.
Department: Vital
Division: VITAL RECORDS
Location: 118 N Clark Street
Salary: $57, 688
Grade: 14
Job Code: Multiple
Union: SEIU73
Shakman Status: Non-Exempt
FLSA Status: Non-Exempt
Application Process: Internal/External
Job Summary
Reporting directly to a designated Vital Records Supervisor within theCookCountyClerk’sOfficeVitalRecordsDivision, the Clerk V will receive cross-training within all Units of the Vital Records Division including Public Service, Document Processing, Mail Tracking, Genealogy, Online Correspondence Orders, License & Registration, Scanning / Indexing and Accounting and will be trained on all data base system(s) required to issue vital records from the aforementioned Units. The Clerk V may be assigned to any ofthe four (4) Clerk’s Office locationsthroughout Chicago and suburban Cook County, based upon operational needs.
Essential Job Duties
- Assistscustomerswith the acquisition of vitalrecords including birth, death and marriage certificates and the processing of AssumedBusinessName applications.
- Advises customers of the cost of certified copies of requested documentation.
- Obtainsandconfirmscustomerinformationtofacilitate the issuanceofvitalrecords.
- Issuesordeniescertifiedcopies of vitalrecords to customers based on entitlement.
- Ensuresconfidentialityofrecords in accordance with federal and local laws including Homeland Security and in accordance with the Vital Records’ Standard Operating Procedures (SOP).
- Collectsrequiredfeesforvitalrecord documents and uses steps prescribed in the SOP to balance daily transactions including, cash, checks and credit card payments.
- Documents daily transactions at the end of each business day in accordance with SOP.
- Collects, sorts, counts, deposits and secures large amounts of paper currency both manually and utilizing a bill counter machine.
- Researches documents that are not digitized and may be stored on microfilm or hard copy.
- Respondsto requests and inquiriesfrom the generalpublic either by phone, mail or email.
- Adheres to the SOP for the Vital Records Division which establishes guidelines to multi-operational work Units within the Division.
- Open, sorts and delivers mail orders to the appropriate work Units within the Division on a daily basis.
- Works with designated Vital Records Supervisor on scanning of vital records that have been requested.
- Researches older vital records as requested by customers utilizing microfilm or other resources.
- Processes online and mail orders as directed.
- Performs other duties as assigned.
Thislistrepresentstheessential,butnottheexhaustivelist of tasksperformedby the Position.Theemployee may beassignedadditionalduties by management as neededandrequired.
Minimum Qualifications
- High SchoolDiploma or the General Education Development (G.E.D.)Certificate.
- Two (2)years of full-time customerservice work experience.
- Two (2) years of full-time cashier work experience.
- Proficient with Microsoft Word and Excel.
Knowledge, Skills and Abilities and other Characteristics
- Knowledge of common documents kept by CCCO, with particular emphasis on birth, death and marriage certificates.
- Knowledgeof the CCCO’s policies and procedures for processing vital records in accordance with the Vital Records Division’s SOP.
- Knowledge of the variouswork Units inthe VitalRecordsDivision.
- Knowledge of Cashiering Point of Sales System (POS).
- Ability to work under pressure while working with the Public Service Unit.
- Ability to communicateclearly, concisely and effectively,bothorally and in writingwithcustomers and fellow employees.
- Ability to use basic math skills when accepting cash during transactions including providing proper change.
- Ability to process credit card transactions accurately.
- Ability to use to use a bill counter machine.
- Ability to use a computer to perform basic daily tasks including document processing.
- Ability to use a microfilm machine to search for vital records and document(s).
- Ability to establishandmaintaineffectiveworkingrelationships with variousdepartments in the CCCO.
- Ability to understandand follow oral and writteninstructions.
- Abilityto be flexible,detailoriented and logically solve problems.
- Ability to open, sort, batch and deliver mail daily.
- Ability to adhere to the Vital Records Division’s SOP.
- Ability to learn and develop research skills for genealogy and or archives requests.
- Ability to travel to and between suburban offices if necessary.
Physical Requirements- May have to stand or sit for longer periods of time.
- May berequired tofrequently bend orstoop.
- May berequired to lift or carry up to 50 lbs.
COOK COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
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