Client Access Services Lead (Admin Asst IV)

Client Access Services Lead (Admin Asst IV)

Salary

$50,581.23 - $88,517.10 Annually

Location

CSB RESTON - NORTHWEST CENTER, 1850 CAMERON GLEN DRIVE, RESTON (EF17), VA

Job Type

FT Hourly W BN

Job Number

26-01300

Department

Community Services Board

Opening Date

08/22/2026

Closing Date

8/28/2026 1:45 PM Eastern

Pay Grade

S17

Posting Type

Open to General Public

• Description
• Benefits
• Questions

Job Announcement

Are you a high-performing, collaborative leader looking to feel valued in a rewarding career with great benefits and a highly talented team? This position plays a key role in ensuring the smooth, consistent, and efficient operation of daily administrative processes across the CSB system. Also provides direct supervision and leadership to administrative staff who support clinical teams delivering services to consumers.

This role requires the ability to respond with professionalism, empathy, and sound judgment in high-stress situations, including interactions with individuals experiencing heightened emotional distress. Consistently applies a calm, respectful, and trauma-informed approach that prioritizes dignity, de-escalation, and supportive engagement.

Serves as a trusted point of contact for consumers, clinicians, and external partners, responding to inquiries related to client records and administrative procedures in full compliance with CSB, federal, state, and county confidentiality requirements.

Key Responsibilities of the Role:

• Oversees revenue cycle management, including client check-in, check-out, and registration processes, to ensure a welcoming and efficient experience
• Manages client registration and pre-registration activities with accuracy and attention to detail
• Ensures timely and accurate client service data entry in accordance with organizational standards
• Ensures CSB financial and reimbursement policies and procedures are followed and maintained
• Supervises cashiering functions, including client balance inquiries and payment processing
• Maintains accountability for cash drawer reconciliation and related financial procedures
• Coordinates and oversees annual client updates to ensure compliance and data integrity
• Promotes a high standard of accuracy, efficiency, and exceptional customer service across all administrative functions
• Schedules and monitors required and optional organizational and staff development activities, with an emphasis on revenue cycle management and customer service excellence.

Functional areas: general administration, behavioral health/human services, procurement, fiscal, office management

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity. A foreign language skills stipend of up to $1600/year (full-time) may be given for qualified bi-lingual employees.

Note: This position is designated as Emergency Personnel. Employees may be required to work during emergency events, county closures, or other critical incidents to support continuity of operations.

To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies.) High school graduation and three years of experience providing administrative support in the assigned functional area(s).

CERTIFICATES AND LICENSES REQUIRED:

None.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

PREFERRED QUALIFICATIONS:

• 1 or more years of supervisory experience, including performance management and/or personnel responsibilities
• Experience working in a behavioral health, safety-net, or human services environment serving diverse populations
• 1 or more years of experience managing and training standard operating procedures (SOPs) for front-desk operations, financial intake, insurance verification, and call-management workflows
• 3 or more years of experience working with electronic health record systems, HIPAA compliance, and Medicaid/insurance processes

PHYSICAL REQUIREMENTS:

Ability to travel to various CSB sites to attend meetings; carry up to 25 lbs; answer phones and communicate clearly; and use a keyboard driven equipment. Ability to conduct various screenings on individuals upon entry to CSB facilities. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-AP1

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees Child Care Center
• Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the Countys benefits webpage.

Non-Merit Positions

• Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage

• Flexible Spending Program

• Deferred Compensation

• Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

How many years of full-time equivalent experience do you have providing administrative support in the assigned functional areas: general administration, behavioral health/human services, procurement, fiscal, or office management?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

04

How many years of full-time equivalent experience do you have in a supervisory capacity, including responsibility for staff supervision, training, or performance management?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

05

How many full-time equivalent years of work experience do you have providing direct support to clinical and executive leadership?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

06

How many full-time equivalent years of experience do you have working with electronic health record systems, HIPAA compliance, and Medicaid/insurance processes?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

07

How many full-time equivalent years of professional experience do you have in a behavioral health or human services setting?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

Please indicate your experience in the following areas: (Check all that apply)

• Microsoft Excel, Word, PowerPoint, Visio, and SharePoint
• Scheduling meetings and coordinating logistics
• Managing leadership calendars
• Recording and preparing meeting minutes
• Collecting, tracking, or analyzing data
• None of the above

09

This position may require occasional evening hours. Are you willing and able to work these hours?

• Yes
• No

10

Are you willing and able to travel between CSB locations for meetings, training, or coverage as needed?

• Yes
• No

11

This position is considered essential personnel for purposes of continuity of operations and may be required to respond during inclement weather or emergency situations. Are you willing and able to report to work during these situations?

• Yes
• No

Required Question

Employer Fairfax County

Address 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035

Phone 703-324-3311

Website http://agency.governmentjobs.com/fairfaxcounty/default.cfm