Client Access Services Teams Manager (Management Analyst II)

Client Access Services Teams Manager (Management Analyst II)

Salary

$70,149.87 - $122,762.22 Annually

Location

MERRIFIELD CENTER, 8221 WILLOW OAKS CORPORATE DR., FAIRFAX (HH12), VA

Job Type

FT Salary W BN

Job Number

26-01423

Department

Community Services Board

Opening Date

09/19/2026

Closing Date

10/2/2026 11:59 PM Eastern

Pay Grade

S24

Posting Type

Open to General Public

• Description
• Benefits
• Questions

Job Announcement

The Fairfax-Falls Church Community Services Board (CSB) is seeking a proactive, hands-on, and data-driven Management Analyst II to lead Client Access Services operations across multiple outpatient behavioral health locations.

This position provides leadership and oversight of Client Access Services Teams (CAST) and plays a critical role in ensuring efficient, consistent, and high-quality administrative operations across the CSB. The position supervises and develops staff, monitors operational performance and key performance indicators (KPIs), analyzes data, identifies opportunities for improvement, and promotes standardized practices across multiple locations.

The successful candidate will be a self-directed operational leader who takes initiative, works collaboratively, coaches and develops staff, and follows issues through to resolution. The position requires someone who is comfortable working with both people and data and who can translate operational information into meaningful improvements in service delivery and performance.

This position will also play an important role in the implementation and stabilization of the CSBs new Electronic Health Record (EHR). The incumbent will work with staff and organizational partners to support workflow adoption, identify operational and system issues, monitor performance and data integrity, and implement process improvements.

The Fairfax-Falls Church Community Services Board serves more than 22,000 clients annually through a broad range of behavioral health, developmental disability, and substance use disorder services.

This position requires travel between CSB locations, it is designated as emergency services personnel and as such may require reporting to work during emergency or inclement weather situations.

Functional areas: operations management, administration management, healthcare or behavioral health administration/management, or behavioral/developmental health

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)

• Performs a wide-range of professional work in multiple administration functions within an organizational unit including analysis and project management;
• May supervise administrative and paraprofessional staff;
• Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
• Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;
• Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;
• Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;
• Serves as the point-person and liaison within the department and with central county departments regarding a designated program and functional areas of responsibility;
• Prepares reports and presentations of analysis and findings.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
• Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);
• Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
• Ability to identify and describe a range of possible solutions for solving business problems;
• Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
• Ability to train, lead, and/or supervise paraprofessional staff.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelors degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.

CERTIFICATES AND LICENSES REQUIRED:

Valid drivers license.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, a driving record check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS

• Four (4) or more years of progressively responsible experience in operations management, healthcare administration, behavioral health operations, or a closely related field, including three (3) or more years of direct supervisory experience.
• Two (2) or more years of experience leading high-volume administrative or client access operations, preferably across multiple teams or service locations.
• Two (2) or more years of experience using KPIs, operational data, and management reports to monitor performance, identify trends, support decision-making, and drive operational improvements.
• Two (2) or more years of experience coaching, developing, and holding staff accountable for performance, including addressing performance gaps and monitoring results.
• Three (3) or more years of experience working with Electronic Health Record (EHR) systems in a healthcare or behavioral health environment. Experience supporting an EHR implementation, system conversion, or post-go-live stabilization is highly desirable.
• Two (2) or more years of experience developing and implementing Standard Operating Procedures (SOPs), workflows, or process improvements in a healthcare, behavioral health, or high-volume administrative environment.
• Experience conducting quality assurance, operational audits, or compliance reviews and developing corrective actions based on findings.
• Demonstrated ability to independently identify operational problems, analyze root causes, develop solutions, and lead implementation of improvements while collaborating with clinical, administrative, financial, and technology partners.

PHYSICAL REQUIREMENTS:

Ability to travel to various CSB agencies to attend essential meetings and trainings. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel Interview and may include a practical exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-AP1

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees Child Care Center
• Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the Countys benefits webpage.

Non-Merit Positions

• Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage

• Flexible Spending Program

• Deferred Compensation

• Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

If you answered that you have a degree or some college in the first question, please indicate your area of study below. If you do not have a degree, please select "not applicable."

• Psychology
• Social work
• Counseling
• Nursing
• Public health
• Social services
• Human services
• Other (related field)
• Other (non-related field)
• Not applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".

05

Do you currently possess a valid drivers license?

• Yes
• No

06

How many years of full-time equivalent professional experience do you have in the functional area(s) of operations management, administration management, healthcare or behavioral health administration/management, or behavioral/developmental health?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• Eight or more years

07

How many full-time equivalent years of experience do you have in operations management, administrative services, or a closely related field?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

08

How many full-time equivalent years of supervisory experience do you have in a healthcare or behavioral health setting?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

Please indicate the largest number of direct reports you have supervised at one time.

• None
• One to four
• Five to nine
• Ten to fourteen
• Fifteen to nineteen
• Twenty or more

10

In your most recent supervisory role, which of the following personnel actions were you directly responsible for? (Not as a team lead or informal lead-must reflect full supervisory authority.) Check all that apply.

• Conducting performance evaluations
• Hiring and onboarding staff
• Providing corrective actions/discipline
• Approving leave and schedules
• Assigning workload and monitoring productivity
• Approving timesheets
• None of the above

11

How many years of full-time equivalent experience do you have using operational data, performance measures, and key performance indicators (KPIs) to monitor performance, identify trends, and support operational improvements?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

12

How many years of full-time equivalent experience do you have developing, analyzing, and presenting operational reports, dashboards, or other management reports used to monitor performance or support decision-making?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

13

How many years of full-time equivalent experience do you have utilizing electronic health records systems in a healthcare, behavioral health, or human services environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

14

How many years of full-time equivalent experience do you have supporting an EHR implementation, system conversion, major EHR change, or post-go-live stabilization?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

15

How many years of full-time equivalent experience do you have working with HIPAA rules and regulations?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

16

Which of the following Microsoft products have you used to analyze or present data? (Check all that apply)

• Excel (e.g., pivot tables, charts, formulas)
• Access or other database tools
• PowerPoint (for presenting data)
• Visio (workflow mapping)
• Teams or SharePoint (collaboration)
• Word (policy or report development)
• None of the above

17

Which of the following best describes your experience independently identifying and improving operational processes?

• None: I have not independently identified or addressed operational problems.
• Limited: I have identified issues but generally needed direction to develop or implement solutions.
• Some: I have identified issues and participated in developing solutions with guidance.
• Moderate: I have independently identified operational issues, developed solutions, and implemented improvements within my area of responsibility.
• Extensive: I routinely identify problems, analyze root causes, develop and implement solutions, engage staff and stakeholders, and monitor results to ensure improvements are sustained.
• None of the above

18

How many years of experience do you have using Microsoft Excel for data analysis (e.g., pivot tables, VLOOKUP/XLOOKUP, conditional formatting)?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

19

Which of the following best describes your experience coaching staff, monitoring performance, and holding employees accountable for results?

• None: I have not performed these responsibilities.
• Limited: I have provided occasional guidance but have not been responsible for ongoing staff performance.
• Some: I have provided coaching and monitored performance with direction from a supervisor.
• Moderate: I have independently coached staff, monitored performance, addressed gaps, and followed up on results.
• Extensive: I routinely establish expectations, coach and develop staff, analyze performance, address performance gaps, and monitor results to ensure sustained improvement.
• None of the above

20

This position is considered essential personnel for purposes of continuity of operations and may be required to respond during inclement weather or emergency situations. Are you willing and able to report to work during these situations?

• Yes
• No

21

Are you willing and able to travel between CSB sites for meetings, training, and/or coverage?

• Yes
• No

Required Question

Employer Fairfax County

Address 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035

Phone 703-324-3311

Website http://agency.governmentjobs.com/fairfaxcounty/default.cfm