Client Account Associate

We are recruiting a Client Account Associate to join our strategic marketing firm, Skyline Elite. The Client Account Associate will handle the post-acquisition customer journey, meticulously coordinating the implementation of AT&T's integrated services to guarantee a seamless and superior client experience from initiation to completion.

As a Client Account Associate, you’ll serve as the operational backbone of our customer engagement efforts. Your role will be to ensure seamless service delivery, maintain accurate account records, and support the client experience from initial contact through post-sale follow-up. The Client Account Associate works closely with both customers and internal teams to ensure AT&T’s wireless, internet, and entertainment solutions are delivered with precision.

Key Responsibilities of the Client Account Associate

• Manage client onboarding and service coordination for AT&T’s wireless, fiber internet, and streaming services, handling scheduling, eligibility, and documentation.
• Update CRM to track client interactions, service milestones, and account changes for campaign reporting and retention, ensuring data accuracy and accessibility for the team.
• Act as a communication bridge between clients and internal teams, ensuring timely updates and resolution of service-related requests across AT&T’s product lifecycle.
• Prepare client-facing materials such as service summaries, promotional overviews, and follow-up documentation to support informed decision-making and account continuity.
• Monitor account activity and engagement trends to identify upsell opportunities and contribute insights that enhance service delivery and customer satisfaction.
• Collaborate with sales, operations, and technical teams to streamline workflows, improve messaging consistency, and support campaign execution across assigned territories.

Minimum Qualifications of the Client Account Associate

• High school diploma or GED required; coursework in business, communications, or marketing preferred to support account management and client engagement.
• Experience in account coordination, administrative operations, or client-facing support—ideally within telecom, retail, or service-driven industries.
• Strong written and verbal communication skills, with the ability to relay product details, service updates, and campaign messaging clearly across digital channels.
• Proficient in CRM platforms and business software, with a focus on maintaining accurate records, tracking service milestones, and coordinating workflow tasks.
• Highly organized and detail-oriented, capable of managing multiple accounts, service timelines, and reporting deliverables in a fast-paced, performance-focused environment.