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Client Account Manager

Custom Print Graphics

Niles, IL

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JOB DETAILS
SALARY
$20–$24 Per Hour
SKILLS
Apparel Industry, Apparel Manufacturing, Communication Skills, Consumer Packaged Goods, Customer Relations, Customer Support/Service, Detail Oriented, Film, Graphics, Nonprofit, Order Delivery, Order Management, Organizational Skills, Presentation/Verbal Skills, Printing, Problem Solving Skills, Product Pricing, Record Keeping, Sales Management, Small Business, Time Management, Training/Teaching, Writing Skills
LOCATION
Niles, IL
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development

ABOUT CUSTOM PRINT GRAPHICS:
Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.

WHAT YOU'LL DO:
  • Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through delivery
  • Build and maintain strong, long-term client relationships through consistent, proactive communication
  • Respond to inbound inquiries from new and existing clients via phone and email with professionalism and urgency
  • Assist clients with quotes, pricing, and product questions using established guidelines
  • Follow up on open orders, artwork approvals, and proofs to keep jobs on schedule
  • Communicate order status and timelines proactively — before the client has to ask
  • Collaborate with production, art, and shipping teams to resolve issues and keep workflow smooth
  • Maintain organized records of client interactions, orders, and correspondence
WHAT WE'RE LOOKING FOR:
  • 1–3 years in account management, client services, or a similar client-facing role — print, promo, apparel, or manufacturing experience is a strong plus
  • Someone who takes ownership, follows through, and doesn't need to be chased down to get things done
  • Strong written and verbal communication skills — organized, responsive, and clear
  • Comfortable learning order management and production software
  • Calm under pressure in a fast-paced, deadline-driven environment
  • Reliable and detail-oriented with a genuine investment in doing the job well
WHAT WE OFFER:
  • $20–$24/hr depending on experience
  • Paid Time Off (PTO)
  • 401(k) retirement plan
  • Monday–Friday, no nights or weekends
  • Real growth opportunity with a well-established company




About the Company

C

Custom Print Graphics

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