We are seeking a proactive and client-focused Client Account Manager (CAM) to serve as the primary liaison between our clients and internal teams. In this role, you will manage key client relationships, ensure exceptional service delivery, and drive account success through communication, problem-solving, and operational execution.
This position blends customer service, account management, and operational coordination, offering an excellent opportunity to grow your career in a fast-paced, team-oriented environment.
Key Responsibilities
Serve as the primary point of contact for assigned client accounts (Tier 1, 2, and 3)
Build and maintain strong relationships through regular client touchpoints (weekly, biweekly, monthly)
Respond to client inquiries within 4 hours and carrier inquiries within 24–48 hours
Troubleshoot and resolve issues between clients, carriers, and internal teams
Manage account activities including inbox monitoring, reporting, and project coordination
Ensure accurate processing of freight audit and billing functions
Identify improvement opportunities for clients and present insights monthly
Prepare and present account performance reports (weekly, monthly, quarterly)
Collaborate cross-functionally with operations and production teams
Develop and maintain client-specific procedures (SOPs)
Train clients and partners on systems and services as needed
Qualifications
High school diploma or GED required; additional experience or education preferred
1–3 years of experience in account management, customer service, logistics, or operations
Strong communication and relationship-building skills
Bilingual (English/Spanish) is a plus
Excellent organizational and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel, Word, Outlook)
What We Offer
Competitive salary ($45,000–$56,000 per year)
Remote work flexibility for Wisconsin-based employees, supporting work-life balance
Collaborative and supportive team environment
Hands-on experience with client relationship management
Apply Today
If you enjoy working with clients, solving problems, and making an impact, we encourage you to apply!