Consulting, Consumer Branding, Customer Relations, Customer Satisfaction, Customer Support/Service, English Language, Internet TV, Java Swing, Marketing, Partner Sales, Sales, Sales Management, Sales Strategy
Join Mark of Mastery Consulting, a Venice-based sales and marketing firm, as a Client Account Manager to design exceptional experiences for Frontier’s internet and TV clients. You’ll study sales patterns, strengthen satisfaction, and apply account strategies that keep their service smooth. The sales you drive will grow as you adapt to evolving client needs. The Client Account Manager’s work will set a new standard for Frontier service excellence.
As a Client Account Manager, you play the long game, building relationships with Venice clients that last. The Client Account Manager will help them choose Frontier’s internet and TV plans that fit their needs, from light browsing to heavy streaming. Your account management includes regular check‑ins to celebrate when a client adds a new home office or starts a new hobby that needs reliable connectivity.
Role Responsibilities of the Client Account Manager
- Talk to clients about why their current internet is acting up and show them how our Frontier sales deals can make those headaches disappear.
- Take a look at what clients actually like to watch and do online to make sure their new account isn't weighed down by stuff they don't need.
- Explain the perks of fiber internet in plain English so clients feel totally confident and excited about their sales decision.
- Help clients through the entire sign-up process right then and there so their new account is ready for a quick and easy installation.
- Swing back by later to see how clients are liking the service, which is a great way to find more sales opportunities for the sales team.
- Keep sales notes on every client account so our next sales conversation in the area is even more personal and helpful.
Qualities of a Client Account Manager
- Double-checks the fine print for a smooth, error-free account setup.
- Explains things clearly so clients know exactly why they need a Frontier account.
- Stays on top of outreach and follow-ups to keep the sales pipeline moving.
- Uses empathy and common sense to turn complaints into solid sales partnerships.
- Shows up looking sharp to prove Frontier is a brand clients can count on.
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Mark of Mastery Consulting