Client Advisor (Tampa, Florida (US-FL), US)

INTRODUCTION\n \nAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. \n \nWe aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. \n \nJOB PURPOSE\n \nThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. \n \nReporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. \n \nAs an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling. \n \nRESPONSIBILITIES\n \nSERVICE AND SALES \n \nMeet and exceed individual and store sales and other commercial KPIs \n \nThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction \n \nProvide a luxury service and demonstrate knowledge and expertise in product, fashion and styling \n \nFollow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. \n \nBe efficient in following-up and delivering after-sales services to our clients \n \nContribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required \n \nFollow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines \n \nFoster team work and a positive work climate \n \nCLIENT ENGAGEMENT \n \nBuild meaningful relationships with Clients \n \nWork by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. \n \nCapture new luxury clients to grow the individual and store client book with a commercial objective mindset \n \nDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests \n \nPERSONAL PROFILE\n \nA proven track record in delivering sales and exceeding targets \n \nPrevious experience in Clientelling \n \nA strong interest in fashion, art and culture \n \nStrong product knowledge and good understanding of store retail operations \n \nUnderstanding of competitor products \n \nExperience in working as part of a team \n \nFluent in local language; English proficiency is desirable \n \nOther language knowledge is desirable \n \nDemonstrates Confidence, Curiosity, Conviction, and Care \n \nEnjoys being part of a team \n \nEnergetic, Pro-active and self-motivated \n \nDetail-oriented and creative with a passion for selling \n \nAssertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels \n \nResults driven and commercial mindset \n \nFlexible, collaborative and adaptable approach to work \n \nMEASURES OF SUCCESS\n \nIndividual sales performance and KPI's (Appointments, UPT, ATV & AUR) \n \nService targets (Guest Experience, Net promoter score) \n \nNew client acquisition (conversion and retention) \n \nNumber of appointments held on a monthly basis \n \nFOOTER\n \nBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.\n \nPosting Notes: USA || Florida (US-FL) || Tampa || RETAIL OFFLINE || MAINLINE || n/a ||\n\n