Client Advocate II

Required Education

• Bachelor's Degree OR
• 4 years of job-related work experience OR
• 2 years of job-related experience plus an Associate's Degree (any major)

Required Work Experience

• 5 years of IT-related experience, including:
  • Client relationship management
  • I/S marketing or client-facing IT support
  • Process and/or product improvement
• Customer / relationship management experience is mandatory

Required Skills & Technologies

• Proficiency in Microsoft Office:
  • Word
  • Excel
  • PowerPoint
• Health insurance industry knowledge is a plus
• Familiarity with collaborative / Agile environments

Day-to-Day Responsibilities

• Serve as the primary point of contact supporting internal and external customer business needs
• Act as a liaison between clients and the I/S organization
• Provide business direction to:
  • Systems teams
  • Programming and delivery teams
• Monitor I/S costs charged to clients:
  • Ensure accuracy and cost-effectiveness
  • Facilitate clear communication with clients regarding costs
• Support clients during production issues and service disruptions

Soft Skills Required

• Strong customer focus and relationship-building skills
• Ability to navigate ambiguous situations with flexibility
• Open to feedback from peers and leadership
• Clear verbal and written communication skills
• Collaborative and team-oriented mindset

Not Looking For

• Sales profiles focused on commissions or incentives
• Candidates with pure programming or development backgrounds
• Individuals unfamiliar with Agile practices (e.g., stand-ups, status updates)
• Candidates without any customer or relationship management experience

Team Environment

• Small, collaborative team consisting of two Client Advocates
• Works closely across:
  • Application Development
  • Project Management
  • Quality Management
  • Estimating
• Responsible for:
  • Gathering and documenting business requirements
  • Converting requirements into high-level estimates and projects
  • Ensuring deliverables are completed on time and within budget
• Strong partnership with internal customers to ensure clarity, alignment, and execution

Join our team in Columbia, SC, a vibrant city offering a perfect blend of southern charm and modern innovation. Experience a rewarding career while enjoying a rich cultural scene, beautiful parks, and a welcoming community.